Shawn Serrette Email & Phone Number

Bahamas

As a provisioning support agent at Cable Bahamas, I provide top-notch assistance to Residential and Commercial subscribers via phone, email, and other communication channels. I also offer second-level systems and provisioning support to various customer-facing teams, ensuring the accuracy of subscriber data using a number of essential applications. Additionally, I play a key role in investigating and troubleshooting network performance issues, such as plant maintenance, capacity utilization, and node management. I also assist in monitoring dynamic and static IP pools to prevent IP address depletion.

Bahamas

As a customer service representative at Cable Bahamas, I provided first level technical and customer support to all Rev subscribers through various communication channels like telephone, email, and social media. I answered inquiries, troubleshooted issues, and fulfilled customer requests. I followed up with customers to clarify issues and provide solutions. When necessary, I scheduled truck rolls for further assistance. I adhered to escalation procedures and properly documented escalations. Additionally, I assisted customers with billing inquiries and service changes. I utilized my product knowledge and customer protocols to efficiently resolve issues and reduce wait times, all while adhering to SLAs and call metrics. I also focused on educating and empowering customers through our Customer Care services

Bahamas

As an Audio/Visual Technician, I have a strong background in setting up and operating projectors, laptops, and microphones for live presentations. I also have expertise in managing reservations and distribution of AV equipment for on-site presentations. With my knack for diagnosing and resolving issues with AV equipment and media systems, I have successfully supported live events with well-controlled lights, sound, and video streaming. I have completed complex installations, operated control consoles, and deployed audio, video, and lighting equipment for conferences, concerts, and special events. Additionally, I am skilled in troubleshooting, maintaining, repairing, and adjusting audio, visual, and networked equipment. I have implemented the industries best practices for audio-visual systems, optimizing sound and lighting levels for live event performance. Throughout my career, I have collaborated with global and local production vendors and numerous Fortune 500 companies and bands.