Responsible for taking inbound calls to the National Cancer Information Center; Identifies and evaluates constituent's need and provides accurate and thorough information exchange; Provide current information and resources to constituents of the American Cancer Society, health care professionals, students and members of community organizations

Responsible for taking inbound calls from home mortgage customers and placing outbound calls as needed. Research and solve routine to moderately complex problems and inquiries. Process routine to complex customer transactions and account maintenance. Build rapport with customers by asking high impact questions that may uncover a need on various products and services. May generate reports and/or complete project work as needed.

Customer/Supplier Pricing Services is responsible for customer and/or supplier contract administration, as well as administering and reviewing specialty pricing initiatives as deemed appropriate. Responsible for researching and problem-solving customer or supplier issues or disputes and acting as a liaison with internal and external key stakeholders. Develops and manages customer relationships within pricing and contract implementation process.

Expedite customer orders by acting as a liaison in problem solving, research and problem dispute resolution. Demonstrates working knowledge of business practices, procedures and product/services features in customer's business. Interpret problem resolution to manage customer request and apply them in the Customer Relationship Module (CRM) web-based interface. Knowledgeable in the CRM Medical Business Transformation system to include order management, back office work items, returns and shipments.

Base Realignment and Closure (BRAC) Manager in a Training and Army Doctrine Command Armored Training Brigade; managed a personnel database for Soldiers scheduled to relocate due to the Base Realignment and Closer Act; provided direct and immediate oversight into all personnel matters related to BRAC. Scheduled and arranged meetings and conference calls with subordinate companies. Managed and handled all routine and non-routine questions related to employees and outside agencies. Handled employees and customers inquiries that come directly to the office. Maintained personal and professional calendars. Prepared corporate correspondence, reports and meeting minutes. Created and developed visual presentations for the CEO and executive staff. Prepared confidential reports and presentations using Microsoft office software. Maintained a have high level of interpersonal skills to handle sensitive and confidential situations in a professional manner.

First Sergeant in a Reception Company consisting of 24 Soldiers that processed over 18,000 new recruits into the Army. Advised the director on all matters relating to employees; managed company daily operations consisting of personnel management and administration. Distributed daily work schedules. Managed training and professional development programs including career development, assignments, assessment programs, and personal problem resolutions. Planned and conducted employee orientations to foster positive attitude toward company goals. Evaluated employees on daily performance and provided individual guidance. Ensured adherence to government standards on proper procedures for the retention, protection, retrieval, transfer, and disposal of employee files and records. Reviewed planning calendars and task orders, establishing production priorities and revised daily schedules according to availability of resources and the capability of employees. Reviewed administrative and personnel records and ensured completeness, accuracy, and timeliness of data. Planned, directed and coordinated security procedures and systems to ensure safety of personnel and property.

Supervised human resource activities in a small human resource office. Advised executive staff on personnel readiness and strength reporting for supported organizations. Review consolidated reports, statistics and applications. Maintained appropriate staffing levels for personnel authorizations and provided recommendations to executive staff on all personnel matters. Processed over 3,000 personnel awards, evaluation reports and travel orders employees assigned to 15 separate organizations. Presented weekly executive-level briefings on personnel actions and manpower. Accounted for and maintained organizational equipment, including vehicles and computers, valued at more than $900,000 without loss or damage. Created a database to accurately manage over 3,500 personnel overseas during Operation Enduring Freedom in Afghanistan. Accounted for and distributed personnel mail for 3,500 personnel in accordance with Department of Defense and US Postal Regulations while deployed overseas.

Managed the professional development of over 200 employees for individual leadership schools. Prepared and monitored the yearly training guidance, plan, calendar, brief, and monthly training schedules for the organization. Coordinated annual weapons qualifications, semi-annual physical fitness test, common task training, and Army weight control programs. Responsible for accomplishing the commander’s plan and programs to attain the unit’s training and mobilization readiness objectives. Provided assistance and guidance in the preparation and execution of company training. Implemented a standardized method to access and evaluate over 200 employees’ training and performance on specific tasks. Executed training programs within the organization which served to upgrade operational training capabilities and increase morale. Trained over 100 senior employees on wartime staff functions.