Inbound Operations Manager
• Lead a team of 150 team members and two Lead Warehouse Workers through performance management and providing feedback with a focus on safety, quality, teamwork, job knowledge, and problem solving.• Fostered a “safety-first” culture through awareness, training, and accountability.• Drove results by conducting audits and leveraging a mix of key metrics, Lean Six Sigma, and GEMBA walks to interpret trends and influence team member behaviors.• Collaborated across multiple departments to drive optimal productivity; fostering an environment in which diverse backgrounds were respected and valued.• Ensured performance plans were set, maintained, and continuously improved; generated creative solutions to identify improvements and processes.• Drove personal growth and development by leveraging tools, resources, and relationships with other leaders.• Maintained a level of service requirements throughout the process, from vendors to distribution center to stores.• Utilized The Kaizen Approach while pushing Continuous Improvement.
