Spearheaded multiple complex enterprise SaaS initiatives, driving significant improvements in user engagement, operational efficiencies, and business value.Impact highlights:- Developed and scaled a performance management platform including data data dashboards, scorecards, and reporting to track dozens of KPIs across three national divisions, resulting in increased user engagement, enhanced user experiences, and improvement in key metrics like CSAT and NPS- Applied… Show more Spearheaded multiple complex enterprise SaaS initiatives, driving significant improvements in user engagement, operational efficiencies, and business value.Impact highlights:- Developed and scaled a performance management platform including data data dashboards, scorecards, and reporting to track dozens of KPIs across three national divisions, resulting in increased user engagement, enhanced user experiences, and improvement in key metrics like CSAT and NPS- Applied human-centered design thinking to transform a simple web form concept into a multimillion dollar product initiative including content management and scheduling, templates, real-time messaging, polling, and attendance tracking. Led ideation through deployment, creating trusted relationships with diverse stakeholders and utilizing Agile methodologies to drive improvements in spring velocity and quality of MVP increments.- Managed a master data management implementation that optimized supply chain processes and consolidated and normalized data across multiple divisions and countries, enhancing reporting and boosting operational efficiency. Show less

Based on family healthcare challenges, identified an opportunity to enhance patient and provider experiences and opened a Direct Primary Care (DPC) medical clinic, a novel model where patients pay a membership fee instead of using insuranceImpact highlights:- Successfully grew clinic membership through innovative marketing and exceptional patient care, leading to high patient satisfaction and retention- Implemented a novel business model that reduced patient costs and improved… Show more Based on family healthcare challenges, identified an opportunity to enhance patient and provider experiences and opened a Direct Primary Care (DPC) medical clinic, a novel model where patients pay a membership fee instead of using insuranceImpact highlights:- Successfully grew clinic membership through innovative marketing and exceptional patient care, leading to high patient satisfaction and retention- Implemented a novel business model that reduced patient costs and improved access to healthcare, resulting in better patient outcomes and provider experiences- Adapted marketing strategies and operations swiftly in response to COVID-19, ensuring continued membership growth and patient engagement during the pandemic Show less

Spearheaded the complete rewrite of an enterprise accounting platform, achieving remarkable efficiency gains and user satisfaction improvements while delivering substantial cost savings.Impact highlights:- Optimized processes to increase department efficiency by over 40% and achieve a significant rise in CSAT- Utilized naturalistic observation techniques to understand workflows and gather feedback, resulting in a 50% reduction in manual tasks- Cultivated close relationships… Show more Spearheaded the complete rewrite of an enterprise accounting platform, achieving remarkable efficiency gains and user satisfaction improvements while delivering substantial cost savings.Impact highlights:- Optimized processes to increase department efficiency by over 40% and achieve a significant rise in CSAT- Utilized naturalistic observation techniques to understand workflows and gather feedback, resulting in a 50% reduction in manual tasks- Cultivated close relationships with executives and department leaders, ensuring clear and transparent communication through frequent updates and presentations Show less

Led development and enhancement of Businessolver’s SaaS benefits enrollment workflow, driving significant improvements in user engagement, retention, and overall product value for a platform that administers benefits for 800+ clients and 10M+ members.Impact highlights:- Developed a wizard-style enrollment workflow to replace old forms, increasing user engagement and retention, driving net new customer growth, and achieving cost savings- Managed and prioritized a product backlog… Show more Led development and enhancement of Businessolver’s SaaS benefits enrollment workflow, driving significant improvements in user engagement, retention, and overall product value for a platform that administers benefits for 800+ clients and 10M+ members.Impact highlights:- Developed a wizard-style enrollment workflow to replace old forms, increasing user engagement and retention, driving net new customer growth, and achieving cost savings- Managed and prioritized a product backlog of 100+ items, ensuring timely delivery of key features for strict open enrollment timelines- Utilized data-driven insights to identify customer pain points and growth opportunities, resulting in significant improvements in key metrics through A/B testing and user training initiatives Show less

Led a DevOps team to support enterprise applications and integrations.Impact highlights:- Developed web-based dashboards for real-time status tracking, improving visibility and decision-making- Proactively mitigated risks and balanced resource allocation to ensure uninterrupted service during critical periods

Used C#, ASP.NET, javascript, and SQL to develop n-tier modules and APIs for Pearson's class-leading SaaS Learning Management System (LMS)