Shawnte Johnson Email & Phone Number

Irving, Tx, Us

Irving, Tx, Us

New York, New York, Us

Assistant Vice President - Quality Control | CitibankCommercial Lending - Transaction ManagementWith over 10 years of banking experience, I currently serve as an Assistant Vice President in the Quality Control team for Commercial Lending at Citibank. My role focuses on ensuring the integrity and accuracy of transaction processes while enhancing operational efficiency. I oversee the quality assurance of commercial loan transactions, identifying and resolving discrepancies to maintain compliance and improve service delivery.My career at Citi has allowed me to develop a strong expertise in commercial banking, having worked across various functions including auto finance and lending operations. I'm passionate about driving process improvements, fostering collaboration, and mentoring team members to achieve organizational goals. My background, including years of exposure to diverse environments as an Army Brat, has shaped my ability to adapt to evolving challenges and deliver results in dynamic, fast-paced settings.

San Francisco, California, Us

Senior Loan Documentation Processor, Funding | Oct 2019 – April 2022Led a high-performing team in the absence of a manager, maintaining top productivity and quality standards. Conducted thorough audits to ensure accuracy and compliance, enhancing audit accuracy and streamlining onboarding processes for new hires. Delivered tailored coaching and facilitated team meetings with up to 120 participants, improving skill development and performance metrics. Collaborated closely with leadership, credit analysts, and sales managers to uphold legal documentation adherence and regulatory compliance. Contributed to departmental projects, managing milestones and reporting to stakeholders to drive operational efficiency and success.

San Francisco, California, Us

As Interim Manager of Collateral Management from August 2018 to October 2019, I successfully led a high-performing team that achieved a 30% increase in title retrieval for the West Coast market, recovering previously "uncollectible" titles within one year. I was honored with the Golden Spoke Award for outstanding leadership and for ensuring a seamless team transition when operations were outsourced to North Carolina. Additionally, I played a key role in process optimization, reducing aged title cases by 25%, while maintaining high-quality results in a fast-paced environment.

San Francisco, California, Us

As a Work Director II in Collateral Management, I led efforts that resulted in a 25% reduction in aged outstanding titles (150+ day cases) within three months. I also developed and delivered impactful training programs that significantly improved the productivity and performance of North Carolina-based teams, all while upholding high-quality standards.

San Francisco, California, Us

As a DS Executive Resolution Specialist in the Office of the President from August 2016 to March 2018, I led process improvements for customer accounts impacted by Collateral Protection Insurance (CPI), achieving a 30%-45% reduction in recurring errors. I managed the resolution of high-risk and media-sensitive complaints, ensuring compliance while protecting the company's reputation. Additionally, I played a key role in special projects addressing legal and regulatory risks, driving adherence to both organizational and industry standards.

Dallas, Tx, Us

As an S-Guard Supervisor in Dealer Operations at Santander, I led a team focused on managing product cancellations and vendor relationships. I restructured processes to enhance dealership correspondence, which led to a 45% increase in revenue. Additionally, I successfully recovered over $1 million in lost revenue by resolving product cancellation errors from the previous two years, directly contributing to the financial growth of the organization.

Dallas, Tx, Us

In my role as a Dealer Control Specialist in Dealer Operations, I successfully recovered $9,000 in overdue funds from an uncollectible dealership within a month, showcasing my strong negotiation skills and ability to manage key relationships. Additionally, I trained other specialists on contract review and dealer communications, leveraging my expertise in funding processes. I also contributed to special projects within the department, demonstrating adaptability and initiative in supporting the team's goals.

Dallas, Tx, Us

As an Uber Loan Specialist in the Funding Department from April to July 2015, I successfully negotiated contracts with dealerships for lease customers, funding over 100 deals per month and generating $4M in monthly lease revenue. I also played a key role in training new employees on policies and procedures, leading to consistently high trainee productivity.

Dallas, Tx, Us

As a Chrysler Funding Specialist in the Funding Department, I processed and funded auto finance loans with a strong focus on compliance and accuracy, consistently achieving high-quality scores. I was recognized as "Employee of the Month" for my exceptional training of new hires and contribution to fostering a positive team culture.

Dallas, Tx, Us

In this role, I independently managed a daily queue of customer files with minimal supervision, leveraging my strong analytical skills to assess the accuracy of contacts. I provided world-class customer service through consistent interaction with internal and external stakeholders, including SCUSA personnel, vendors, and customers. I actively participated in team activities and meetings, utilizing creative methods to generate results and foster collaboration. Additionally, I contributed to special projects related to dealer operations and played a key role in training new employees, ensuring they were well-prepared to succeed on the floor.

In this role, I successfully led the configuration and full implementation of the NextGen system for office use, focusing on streamlining operations and optimizing the billing process. I provided comprehensive training to the office staff, ensuring they developed a strong working knowledge of the EPM system, which significantly enhanced their efficiency and system adoption. My efforts contributed to a 25% revenue increase by improving the timeliness of billing submissions to insurance companies and patients. Additionally, I cross-trained staff members to ensure coverage across various roles, managed insurance verifications, and addressed billing and insurance inquiries from patients, ensuring a seamless and customer-focused experience. My proactive approach also involved troubleshooting issues, optimizing workflow, and supporting the overall success of the office’s operations.

As an Office Manager in a dental office, I supported and supervised all administrative functions, ensuring efficient office operations. I managed staff meetings, coordinated schedules, and oversaw office budgets and monthly payroll. Additionally, I played a key role in creating and implementing policies, procedures, and systems to streamline office functions and maintain smooth workflows. I was responsible for verifying patient insurance, discussing treatment plans, and presenting payment options. My efforts in managing office operations contributed to increased efficiency and overall satisfaction for both staff and patients.

As a Billing Manager, I supervised and trained a team in patient billing, insurance procedures, and system updates. I led staff meetings and implemented cross-training programs to ensure operational efficiency. Through strategic efforts to recover uncollectible accounts and streamline billing processes, I improved cash flow by over 30%. Additionally, I developed and implemented policies and procedures for documenting, storing, and retrieving patient information, ensuring compliance and data integrity. My ability to drive financial performance and enhance team productivity has contributed significantly to the success of the billing department.

Master Of Business Administration - Mba, Organizational Leadership

Bachelor Of Science - Bs

Bachelor Of Business Administration (B.B.A.), Business Admin/Health Mgmt

Cpc, Medical Billing Specialist