Field Training Manager for East Region, approximately 44 Locations between PA, VA & NC. Primarily responsible for the successful delivery and implementation of highly effective training systems within Franchise owned restaurants, in accordance to Burger King Corporation guidance. Guide restaurants in the growth and development of both newly hired external and internally promoted managers and crew members. Responsible for monitoring Manager-In-Training performance and supporting developmental training programs.- Strategic partner to VP of Operations (Sales) as well as People & Culture (HR) Business Partner.- Oversee the continued development of Certified Training Restaurants (CRTs) and refinement of existing training program.- Monitor and evaluate trainees performance and provide coaching and developmental feedback.- Assist in identifying and improving gaps in training and operational performance within the organization.- Provide direction and training on the successful utilization of operational tools and business strategies- Coordinate and develop training classes and improve effectiveness of proficiency assessments.- Accountable for inspection, preparation and certification of all CRT locations within region.- Ensure rigorous compliance with all federal, state, and local laws.- Communicate and maintain guidance with direct managers and operations team.- Assist in the development and refinement of training programs for the organization.- Conduct store visits in designated markets to improve the RGM and crew knowledge in relation to guest experience (Whopper Excellence Visits, REV Pre-inspections, Foundations training, etc).- Assist the District Managers with execution of new promotions, product rollouts and initiate seed training sessions for respective districts.- Provide direction for management in the successful implementation of current and upcoming marketing programs.- Performs other related duties as assigned or requested by line manager.

Transitioned internally with this rapidly growing international grocery chain after high performing 5 years in Store management & training roles (below). Designed new store concepts as part of a small team at national headquarters, re-designing entire store traffic flows and greatly improving the customer experience. Provided concepts for both new store openings and existing store remodels.- Recommended for this role by the Director of Sales Operations due to success in store operations and merchandising positions.- Analyzed customer insights and executive board level feedback to identify opportunities for store concept improvement- Co-created new design concepts for future rollout for approximately 50 stores and imported 80+ stores into proprietary floor plan software program.- Designed floor plans that received positive feedback from international trainersSupported numerous stores in VA, MD, and SC with the on-site implementation of new floor plans and corresponding planograms.Selected to train new hires and visiting leaders from other countries on the re-merchandising process

Promoted to new role overseeing facets of training and talent development in a region that grew from 12 to 30 stores (up to 25,000 square feet and high volume sales). Facilitated on-boarding classes, ServSafe food safety courses, and other training workshops (in-store and classroom). Networked with 30 store managers, 60+ assistant store managers, and 700+ associates.- Partnered with new Director of Sales Operations to improve overall training compliance in a region that was struggling with poor standards- Analyzed past KPIs, Training Programs, and performance gaps to develop a comprehensive training plan, custom tailored for each store.- Designed a highly effective store level tracking tool to identify training gaps and highlight needs for store leadership teams to improve training compliance.- Dramatically improved in-store and classroom training attendance, knowledge, and validation through testing.- Increased the training compliance rate from 34% to a consistent 85%+ across all job levels- Conducted store visits throughout region to monitor compliance and follow up on development plans- Provided key contributions and feedback on execution that significantly improved inventory management in multiple store locations.- Hand selected on numerous occasions to arrive on-site and guide underperforming stores to better performance.- Opened 10+ new stores while supporting each project with staffing, training, and talent placement.- Served as a liaison between the regional VP, the director of sales, and respective district management.

Opened and managed one of the first stores in the entire country after completing a 5½ month training program in Ireland. Successfully led a 21,000 square foot location in Fredericksburg, VA which served as a training center and test site for new programs and interior design concepts. Built and guided a team that included 2 assistant managers, 6 supervisors, and up to 30 Full & Part time associates.- Highly ranked in the international training program out of approximately 100 trainees from all across Ireland / United Kingdom- Co-managed a training academy for 6 months prior to store opening – trained 200+ employees- Worked closely with senior leaders and corporate partners on a very successful grand opening in Fredericksburg, Va.- Drove weekly sales and saw monthly year-over-year increases of up to 29% between 2018-2019- Consistently ranked 1st for average customer spend out of all similar-volume stores.- Ranked among the best in the region for POS transaction speed, PLU Accuracy and other KPIs- Ranked in the top 3 nationally (100+ stores) for inventory accuracy – reducing shrink to less than 0.8%- Built a strong culture of engagement, accountability, teamwork, and retention- Involved in every aspect of employee recruitment and training, while limiting employee turnover.- Recruited, trained, and developed dozens of talented, highly capable associates for other locations in the region.- Trained regional, district, and store managers on new program rollouts, including a major fresh produce campaign- Approved by the Region to serve as subject matter expert and inventory support for region, certified to teach inventory workshops to other management.- Hand-picked to work with Director of Sales Operations and RVP to turn around several underperforming locations in the region.- Served as a “model” store – hosted regular visits from executives, corporate partners, and leaders from other regions

Brought to this high-end electronics company to rebuild a severely understaffed and underperforming store in Woodbridge, VA that was in dire need of strong leadership. Managed all aspects of the business, including high-volume, in-home installation projects valued at up to $10K. Led 2 assistant store managers and up to 8 associates depending on the season.- Quickly built a customer-focused team, established significantly higher standards, and turned the business around to profitable results.- Promoted a new assistant store manager internally; recruited several new sales associates externally.- Dramatically improved the store’s sales performance and related KPIs – surpassed the quarterly sales budget.- Raised the customer conversion rate by 50% and the average sale by more than 10% before being recruited to Lidl US.

Managed 2 high-volume convenience stores in Woodbridge, Va. and Warrenton, Va. Each with fast-casual food & beverage operations and 12-16 fuel pumps. Led teams of up to 25 including assistant managers and various support managers and staff. Promoted directly to the GM level in Feb 2014 after working as a p/t overnight associate since July 2012 (while also successfully balancing Full-Time career as Sales Manager at CarMax, below). - Improved the customer experience and operational standards in each location – increased Store & Fuel Sales by more than 20%.- Consistently passed foodservice safety audits and state-run audits after previous failing grades in each location

Mentored a staff of 8-10 Sales Consultants on Professional Selling Principles and guided to achieve excellent Customer Service to both internal and external customer base. Coordinated various training initiatives, sales program launches, and seasonal inventory restructuring. Conducted performance reviews of all direct staff while analyzing reports for both Sales Based performance and Voice of the Customer satisfaction. Authored and enabled employee specific plans to continually increase growth on both categories.Special Accolades:- Mentored Store staff to top performance. Achieving Location all-times sales records month over month for six straight months between May to October 2013. - Training Manager for Location SMIT (Sales Manager in Training) Program, successfully mentoring 1 manager through completion and placement within 7 months (Recommended training time 6-9 months) June 2013.- Awarded honor as Top Sales Manager for top overall performing sales team (October 2013).- Served as Funding Point of Contact and functional expert from June 2012 until departure.

Guided a team of more than 30 Store Associates. Contributed to consistent increases in retail sales within a small sized mall location to produce Big Box revenue and positively impact margin performance. Collaborated with Visual Merchandising team to present minimal distraction of security systems from product displays to boost customer feel and engagement. Facilitated Weekly and Monthly customer service and product training. Aligned with merchandising and store sponsored initiatives, as well as contributed to major market share penetration by the number one electronics company in the world.Special Accolades: - Two time Inventory Unit Accuracy recognition (over 99.50% accuracy) in 2009 and 2010.- Coordinated floor setup and successful execution for multiple, high profile product launches (iPhone, iPad, and various Mac computer systems) leading to maximized sales velocity.

Responsible for Training and Presentation of Geek Squad branded services. Worked with associates to determine customer needs and partnered with Computer associates to create complete package services (Which combined Hardware and Software solutions). Managed a team of 10+ Associates with a focus on providing great customer service while growing business from a revenue and margin standpoint. Special Accolades: - Holiday Achievers Award Winner 2007 (Best overall store performance against operating metrics). - District Specialty Coach for Store Services discipline from 2008 until departure in 2009.

Responsible for inventory accuracy of a multimillion dollar location. This included Cycle Counts, Audits, Spot Checks, Quarterly review and Multiple annual Physical Inventory audits at both store level and surrounding regional locations as support.Special Accolades: - Received Corporate Recognition for Store Shrink percentage (-0.17%) as Product Process Manager 2006.Received promotion to Geek Squad Services Manager in late 2006 and was relocated in December 2006 to help roll out Geek Squad branded services on a national scale.

Responsible for a team of 10+ Associates who were trained on current technology and excellent customer service. Maintained overall appearance of department and product line(s), encouraged strong customer service with an end goal of finding the right product for everyone. Also facilitated Scheduling, Product launches, Promotional events, Trainings, Team-builders, etc.Started as Full Time computers sales specialist in February 2004, received multiple promotions through various department supervisory levels, both sales and operations within 18 months. Promoted to Personal Computing Area Manager in November 2005 and earned further promotion to Product Process (Inventory) Manager within 6 months after a successful execution of holiday business plan.