-Co-owner of business founded in 2013-Development new business strategies to build service awareness throughout outline areas-Network with area businesses to increase service awareness-Design marketing campaigns targeting both residential and commercial clients-Manage day-to-day operations within (3) divisions

Work with state agencies on behalf of children in care. Responsible for complete documentation per placement which is then provided to CPS and other state agencies. Attend FCRB hearings, CFT meetings, Permancy hearings.

• Designed and implemented marketing campaigns designed to target residential homeowners and commercial offices for cleaning.• Manage a team of 16 cleaners dispatching them to client locations and creating weekly cleaning schedules.• Process weekly payroll using Quickbooks Professional Services, GL, and P&L reports.• Develop new business through direct mail, telemarketing, networking, and conduct routine calls to existing customers encouraging repeat servicing.• 50% customer… Show more • Designed and implemented marketing campaigns designed to target residential homeowners and commercial offices for cleaning.• Manage a team of 16 cleaners dispatching them to client locations and creating weekly cleaning schedules.• Process weekly payroll using Quickbooks Professional Services, GL, and P&L reports.• Develop new business through direct mail, telemarketing, networking, and conduct routine calls to existing customers encouraging repeat servicing.• 50% customer retention rate.• Turned 35% of 1st time customers into repeat customers. Show less

• Directed operations for three independent departments encompassing technical support, customer support, product training and integration which consisted of a total of 3 managers and 3 supervisors, and 11 additional employees amongst the three departments. • Responsible for restructuring each department by developing a chain of command and establishing procedures ranging from new hire orientation, continuing education classes, and procedural protocols, which also included creating and… Show more • Directed operations for three independent departments encompassing technical support, customer support, product training and integration which consisted of a total of 3 managers and 3 supervisors, and 11 additional employees amongst the three departments. • Responsible for restructuring each department by developing a chain of command and establishing procedures ranging from new hire orientation, continuing education classes, and procedural protocols, which also included creating and defining job descriptions for each position, and re-organizing personnel.• Created departmental training manuals used at time of new hire orientation and for on-going training.• Developed and implemented a marketing plan targeted to increase customer retention by developing proactive campaigns targeted to reach customers on a monthly basis through means of email correspondence, online surveys, telephone surveys, customer appreciation awards, direct mailers, and call procedures after the purchase of products, the installation and training of products, and during the use of product throughout the school year.• Established a reporting system used to report employee productivity, departmental project statuses, and customer satisfaction statics to President.• Aided product development of added tools designed with SalesLogix to increase productivity, increase better customer tracking within OdysseyCare.• Provided coaching and counseling for managers, supervisors, and acted as a mediator between departmental personnel and their direct managers or supervisors when problems were unable to be resolved at lower levels.•• Maintained customer retention rate of 98%. Show less

Went to OdysseyWareProvider of temporary to direct placement personnel.Responsible for managing 3 recruiters and 1 office administrator.Full cycle recruiter which included signing on new clients, sourcing candidates, candidate interviewing / testing / presenting to client, and offer negotiations. Specialized in direct hire positions ranging from sales, IT, engineers.Staffed temporary call center positions, sales, clerical.Generated new sales through means of… Show more Went to OdysseyWareProvider of temporary to direct placement personnel.Responsible for managing 3 recruiters and 1 office administrator.Full cycle recruiter which included signing on new clients, sourcing candidates, candidate interviewing / testing / presenting to client, and offer negotiations. Specialized in direct hire positions ranging from sales, IT, engineers.Staffed temporary call center positions, sales, clerical.Generated new sales through means of telemarketing, customer referrals, and door to door sales. Oversaw daily staffing reports and reported information to corporate office located in California.Ensured candidate files were accurately documented, correct paperwork was filed with the appropriate departments, candidates were continually being marketed to existing and potential clients, jobs were posted on a frequent basis, and accounts were being serviced.Created recruiter award system designed to increase productivity, moral, and revenue. Show less

Relocated to ArizonaProvider of residential and commercial cleaning services, personal assistants, and service personnel ranging from set-up/take down laborers, wait staff, and valet attendants.Directed operations over 280 employees which consisted over managers, supervisors, sales representatives, customer service, and field employees.Process payroll utilizing Quicken and Quick Books , generated GL and P & L Reports.Recruited managers, supervisors, sales, csr's, and… Show more Relocated to ArizonaProvider of residential and commercial cleaning services, personal assistants, and service personnel ranging from set-up/take down laborers, wait staff, and valet attendants.Directed operations over 280 employees which consisted over managers, supervisors, sales representatives, customer service, and field employees.Process payroll utilizing Quicken and Quick Books , generated GL and P & L Reports.Recruited managers, supervisors, sales, csr's, and field employees.Conducted new hire orientations.Responsible for purchasing new equipment, chemicals, office supplies, and for AP/AR.Design and implementation of training procedures and equipment operation instructionsJob costing, proposal submittals, and contract negotiations.Strategic planning of marketing campaigns targeted to increase revenue and customer retentionMaintained a 93% customer retention based on employee training programs, continual customer follow-ups , and service reminder programs. Formulated incentive programs for both clients and employeesCoordinate restock purchases between client and vendorsEvaluate client satisfaction through direct mail and telephone sales92% customer retention rate.Averaged 80% turning 1st time customers into regular customers.Reduced employee turnover by 50%Prospect new commercial accounts and current residential clients through direct mail, telemarketing, and door to door sales. 40% return rate on appointments generated by telephone solicitation Show less

Relocated to NevadaProvider of temporary to direct placement personnel.90% outside sales / 10% inside salesIndustries of focus include medical, finance and accounting, manufacturing, IT, and administrativeResponsible for contract negotiation and renewalsGenerated leads through telemarketing, customer referrals, and door to door salesSecured guaranteed appointments through telephone solicitationProduced weekly status reports outlining weeks progress, new… Show more Relocated to NevadaProvider of temporary to direct placement personnel.90% outside sales / 10% inside salesIndustries of focus include medical, finance and accounting, manufacturing, IT, and administrativeResponsible for contract negotiation and renewalsGenerated leads through telemarketing, customer referrals, and door to door salesSecured guaranteed appointments through telephone solicitationProduced weekly status reports outlining weeks progress, new client standings, and current client standingsRecruited candidates within the accounting and IT industry and aided them in the interviewing process Recruited for call center positions, medical, general laborers, and clerical. Show less