Hello! I'm Shawn Vossen, a highly skilled CUSTOMER SUPPORT REPRESENTATIVE and DOCUMENTATION SPECIALIST with 15 years of banking and financial support experience with a focus on relationship building and cross-functional skills.MY OBJECTIVEI'm passionate about building meaningful relationships with both internal and external contacts while providing accurate data entry and analysis. In my free time, I enjoy movies, dining out, spending time with friends and family, and watching my favorite Minnesota sports teams.MY EXPERIENCEI have a broad range of experience from managing a retail banking office to providing backroom support for multiple financial institutions. I was an integral part of a team that was responsible for issuing over 6,000 official checks to clients in a 3 month period as part of a change in product line. I also provided loan documentation to a community bank loan officer who generated $36 MM in sales for calendar year 2012.MY STRENGTHS* Excellent oral and written communication skills with clients.* Detail oriented with a high degree of accuracy on data entry; able to type 52 wpm and 14,700 kph.* Meeting tight deadlines.* Working individually to achieve metrics in a team environment.My StrengthsFinder attributes: Belief, Empathy, Responsibility, Connectedness, and HarmonySpecialties: Communication, Data Entry, Organization, Relationship Building, Business Correspondence, 10-Key, Office Machines, MS Outlook, Word, Excel, Financial Services, Banking, Claims Processing, Documentation, Decision Making, General Ledger Reconciliation, Team Coaching, Education, Portfolio Maintenance, Analysis, Error Resolution, Sales