Shawn Waliser, Jd Email & Phone Number

Seattle, Washington, United States

Lead deployment of drive thru technology across thousands of stores in North America.

Greater Seattle Area

Seattle, Washington, United States

Drove enhancements to a set of data products in the Content Metadata group through collaboration with Engineering, Product, and Operations. • Surfaced stakeholder needs and detailed requirements, created product roadmaps and decomposed features into product backlog items.• Refined the backlog, worked with other product owners bi-weekly to prioritize the joint product backlog prior to each sprint planning session, participated in sprint planning and daily standup. • Performed mid- and post-sprint feature validation. • Designed and implemented the content metadata change management process to ensure stakeholder alignment with content and timing of product changes

Bellevue, Washington

Responsible for full-cycle enterprise IT project delivery of retail customer products (Home Internet), frontline Care applications, and multiple releases of product and feature enhancements.• Facilitated feature decomposition into backlog items across more than a dozen applications.• Mapped dependencies to sequence work and target sprints and releases across the teams’ backlogs.• Facilitated scrum-of-scrum to surface issues and/or priority changes across teams. • Responsible for budget forecasting and change management for scope, schedule, and/or budget as necessary.• Mentored Project Managers on scrum processes and budget forecasting. • Budget management responsibility: $2M-$20M.

Greater Seattle Area

Overhauled development team’s scrum processes to address Marketing stakeholders’ dissatisfaction.- Established a Confluence space to streamline requirements and design review and status reporting. - Created the product roadmap and feature delivery plan and secured stakeholder buy-in. - Decomposed work into epics and user stories. - Credited with improving stakeholder satisfaction and reducing number of sprints to deliver desired functionality.Contract cancelled due to reorganization.

Greater Seattle Area

Hired by the SAAS solution provider to recover the custom web-based tax and license portal (FileLocal-wa.gov) development and deployment project that was significantly out of compliance on schedule and scope/quality. - Initiated acceptance of ITSM Framework Service Support processes for change management, incident management, release management, and problem management.- Tracked product feedback, managed and groomed product backlog, collaborated with client to prioritize enhancement development projects.- Documented Production and UAT environments’ architecture, managed the UAT environment.- Prepared and presented data-driven risk mitigation strategies, regular and ad hoc status, and decision support on project performance and change management to company and client’s leadership.- Built the WBS and integrated project schedule, drafted and secured customer acceptance of the integrated test plan, implementation plan, and user training plan. - Managed the production of project estimates and tracked ongoing progress, while proactively managing risks, issues, scope and human resources through the project life-cycle.- Motivated the team through personnel, process, and scope change over multiple releases and client launches, over two years.- Designed the ‘go live’ process and lead cut-over bridge for multiple city launches and releases.- Led internal and client-facing defect triage meetings for User Acceptance Test and production Tier 2 defects.- Implemented quality standards for functional specifications, test entry criteria and exit reports, and release documentation.- Quickly came up-to-speed on the APIs and web services (SOA) that exchange data between the core application, a payment processor, and multiple city government applications. Lead an extensive re-write of the customer developer-facing web service specification in response to customer’s usability feedback.

Gathered detailed functional requirements from the organization’s Board members, designed and built this non-profit’s website using WordPress. Transferred content from the previous website, created new content, trained non-technical users on posting, performed site administration, and content management.

Western Washington

Analyzed civil, criminal, and regulatory matters. Formulated strategy, advised, and represented clients in court and agency rulemakings.

Bellevue And Bothell, Wa

- Owned Cloud Printing implementation to corporate offices nationwide. Devised the deployment strategy including the communication plan, developed the business case, conducted a kick-off with each site’s stakeholders, designed site’s printer footprint, managed preparation and deployment teams, mentored other project managers and team. Rolling implementation of 10-18 sites in-progress at a time, covering 50 sites across the U.S. and Puerto Rico, 3 vendors, over 1 year.- Test Project Manager for multiple releases of a multi-channel Customer Relationship Management system for Inbound Customer Service, Marketing, Engineering, and Business Intelligence. Scope included team formation; developed and presented the Test Strategy covering more than 15 QAT, UAT, and Performance test teams; facilitated daily defect calls; managed dependencies with development and release management; planned and over-saw QAT, UAT, Performance, and night of deployment validation.Contract cancelled due to reorganization.

Bellevue, Wa

Returned to the enterprise Mediation group I’d left in 2000. Managed a portfolio of 10-13 projects from initiation through requirements definition, design, development, and lab validation. Projects covered: server installations (application, database, file servers), software development, a VPN redesign (including new DMZ builds), an RFP, and system design. Contract cancelled due to reorganization.

Redmond, Wa

Hired to recover the largest switch deployment project in AT&T’s history-to-date in preparation for the first iPhone launch that was months behind schedule when the previous Project Manager failed to develop a plan for completion due to project complexity. - Quickly came up-to-speed on SGSN architecture, consulted with internal and vendor engineering and operations to develop an end-to-end implementation schedule, used data-supported persuasion to negotiate with resource, process, and site managers. Completed on schedule.- Managed a virtual, matrixed team of more than 100 people (internal and 4 vendors), across 10 sites, over 9 months, approx. $200M CapEx. Prepared and presented written and verbal status to C-level leadership. Nominated for Service Excellence (Top 1%).- Managed several infrastructure build projects by partnering with AT&T Operations groups and 4 major vendors (Ericsson, Nokia-Siemens, Alcatel-Lucent, Tektronix). All infrastructure projects covered simultaneous installation at multiple sites nationwide. Twice per week executive level status and issues reporting. Nominated for Service Excellence (Top 1%).

Bellevue, Wa

Business process reengineering consulting and application development for a small television production engineering company. - Engagement covered entire SDLC (waterfall) from business process analysis, to requirements definition, coding, testing, documentation, and through user training. - Reduced invoicing cycle time by 50%, while reducing errors by 100%, over prior process. - Eliminated need to hire part-time staff by simplifying and streamlining processes.

Designed, developed, and taught a 3-credit Administrative Law course on agency rulemaking.

Recruited to structure, prioritize, and conduct this non-profit’s legal and regulatory programs. Served as counsel and liaison to lawmakers and soil scientists in several states. Researched and filed briefs on behalf of the organization on various legal initiatives, presented oral testimony in several hearings. Prepared and presented seminars and public outreach sessions throughout the US.

Bellevue, Wa

Promoted to manage network data mediation systems in conjunction with engineering and IT teams to collect call records from cellular switches, standardize format and distribute for use by CRM, Fraud Control and Billing.• Gathered user requirements, created functional specifications and test cases, prepared and managed project schedules, and acted as liaison to cross-functional project teams for systems upgrade, conversion and installation projects.• Managed vendor performance on a multi-year, multi-million dollar maintenance agreement, including negotiating the contract, preparing test cases, ensuring QA standards were met, overseeing on-site vendor personnel.

Bellevue, Wa

Promoted to serve as an Independent Contributor Project Manager to identify process improvement opportunities within Finance and Fraud Control. A couple key projects were:• Initiated and led the Fraud Control group’s strategic and operational planning. Personally produced all planning event materials, facilitated the 2-day planning sessions, and developed Fraud Control’s dashboard. Process improvements identified in this meeting resulted in significant improvement in staff morale, and achieving 200% of aggressive annual goals. • Led design and development of a prototype and subsequent production-grade cloning fraud prevention system following Waterfall and Prototyping SDLC models. My roles included overall co-designer, Project Manager, User Team Lead, and MVS/JES2 ETL programmer. The system delivered 1,600% return on investment within the first 18 months and received several awards. Evangelized for the system with Customer Service, Marketing, and Finance executive leadership. Created functional specifications, including use cases, process flows, test plans and a requirements traceability matrix. Initiated intellectual property protection under the US Patent application process and wrote function-by-function distinction to differentiate from outside patents instrumental in prevailing in response to the First Office Action.

Bellevue, Wa

Promoted to manage high-risk and high-visibility projects delivering software, business cases, and/or process reengineering, including: • Analyzed call processing from switch to bill. Then designed the process, and trained Revenue Assurance personnel, to perform the Company's first call record reconciliation process.• Served as billing SME consulting with Business and/or IT teams to ensure billability of any changes to provisioning or service plans.• Leveraged my broad business experience to identify an opportunity and persuade senior management to sponsor a project to groom and prioritize the IT Development Request Portfolio. Personally reviewed every request in IT’s queue, and then negotiated with submitters to withdraw unnecessary, redundant, or contradictory requests, or to maximize value by combining with related requests. Credited with saving $1 million in IT development cost and greatly improving employee morale.• Developed several SQL database applications following Waterfall SDLC process for Finance, including General Ledger, Financial Reporting, and Accounts Payable. My responsibilities were to author business requirements, design, develop, test, document, and implement the application, train users and secure user sign-off.

J.D., Environmental Law, Cum Laude

Activities and Societies: Licensed to practice law in Washington State. Law Review Editor, Public Interest Law Foundation, Environmental.

Master'S Degree, Business, 3.975

Completed 1 of 3 years.

B.A., Hotel, Restaurant And Travel

Activities and Societies: Emphasis in accounting and computer science.

Liberal Arts And Sciences, General Studies And Humanities

Education record

Activities and Societies: Marching band, Student Senate representing McNamara