A seasoned IT Director with over 20 years of experience leading and managing technology initiatives for diverse organizations. Expert in Microsoft Entra administration, with a strong track record of overseeing enterprise application deployments, app registrations, and identity protection strategies. Adept at crafting and implementing conditional access policies, conducting thorough access reviews, and managing privileged identities to bolster organizational security. Known for a strategic approach to IT management, ensuring seamless operations, secure environments, and alignment with business goals. A proven leader committed to driving technological innovation and delivering results that empower business success.-Microsoft Entra AdministrationEnterprise Application Deployment: Managed and deployed enterprise applications through Microsoft Entra, ensuring seamless integration and operational efficiency.App Registrations: Performed app registrations and configurations to support secure authentication and authorization for various enterprise applications.Identity Protection: Implemented identity protection strategies, utilizing Microsoft Entra tools to safeguard user identities and mitigate security risks.Conditional Access: Designed and enforced conditional access policies to ensure secure access to resources based on organizational requirements.Access Reviews: Conducted regular access reviews to ensure compliance with security policies and maintain appropriate access levels across the organization.Privileged Identity Management (PIM): Managed and controlled privileged access using Microsoft Entra PIM to enhance security and reduce the risk of unauthorized access.Authentication Control: Administered authentication methods and protocols, ensuring secure and reliable access for users and devices.

As the Owner and Founder of TIER 3, I have successfully established and grown a leading managed IT services company that empowers small to mid-sized businesses with cutting-edge technology solutions. With over 22 years of experience in the Information Technology industry, I have led TIER 3 in delivering a comprehensive suite of services, including managed IT, cybersecurity, backup and recovery, and unified communications.Key Achievements:Built a Diverse Service Portfolio: Developed and launched various service offerings, including ITHOSS (Managed IT), DATAHOSS (Backups & Recovery), VOICEHOSS (Unified Communications), and CYBERHOSS (Cybersecurity), to meet the evolving needs of our clients.Strategic Partnerships: Successfully partnered with industry leaders such as Viirtue for VOIP services and implemented top-tier security solutions like BitDefender Gravity Zone, Sophos XG Firewall, Mimecast, and Acronis CyberProtect Cloud for client networks.Client Success: Provided IT solutions to a diverse range of industries, including healthcare, manufacturing, and legal services, ensuring that clients' IT infrastructure is robust, secure, and scalable.Team Leadership: Led a skilled team in delivering exceptional customer service and support, ensuring that clients receive timely and effective solutions tailored to their unique needs.Innovation and Growth: Continuously explored new technologies and methodologies to keep TIER 3 at the forefront of the IT services industry, resulting in consistent business growth and client retention.Skills:IT Strategy & ManagementCybersecurity & ComplianceUnified CommunicationsClient Relationship ManagementBusiness Development & GrowthTeam Leadership & MentorshipStrategic PartnershipsCloud Services & Backup Solutions

Managed IT Services & VOIP Sales

IT Support - Managed IT Services - Online Backup Services - Computer Repair - Website Design

During my tenure at Docuteam, I played a pivotal role in the technology advancements of the company, managing document management solutions, leading IT projects, providing technical support, and maintaining the systems and users. My focus was on ensuring seamless document management processes, enhancing operational efficiency, and delivering exceptional service to our clients.Key Achievements:Document Management Solutions: Successfully implemented and managed comprehensive document management systems tailored to client needs, resulting in. Project Management: Led numerous IT projects from inception to completion, ensuring they were delivered on time and within budget, while meeting or exceeding client expectations.Client Support: Provided top-tier support and troubleshooting for document management systems, ensuring minimal downtime and maximum client satisfaction.Team Collaboration: Worked closely with cross-functional teams to optimize workflows, integrate new technologies, and continuously improve our service offerings.Process Optimization: Identified and implemented process improvements that streamlined document management tasks. Skills:Document Management SystemsIT Project ManagementClient Relationship ManagementProcess ImprovementTeam CollaborationTechnical Support & Troubleshooting

Rapidfire System Support, configuration and installation of MS-DOS based point-of-sale systems and the Radiant M100 POS touch screen Windows CE systems.