-Development and execution of Zoo Atlanta's Guest Experience Strategic and Business Plans-Member and Guest experience journey development and execution-Growing Membership programs-Staff development

-Supervise the Membership, Admissions, Rides and Attractions Departments-Deliver annual revenue, contribution, and attendance goals-Chair of Guest Experience Committee-Develop and implement plans for best-in-class guest experience-Design and deliver Zoo Atlanta's customer service training program.

-Supervised the Membership Sales experience-Developed and supervised Membership acquisition and renewal campaigns-Created, planned, and executed Member cultivation events-Recruited and managed the Membership Sales team-Exceeded annual revenue, contribution and attendance goals-Chaired of Guest Experience Committee (June 2015 to Present)-Monitored visitor feedback and developed strategies to continuously improve the visitor experience

-Supervised the Membership Sales experience-Developed and supervised Membership acquisition and renewal campaigns-Created, planned, and executed Member cultivation events-Recruited and managed the Membership Sales team-Delivered annual revenue, contribution, and attendance goals

-Researched potential donors for capacity and interest-Managed donor cultivation-Ran the Zoo Atlanta Beastly Feast Silent Auction

-Manage daily membership sales and member relations.-Plan and implement membership retention and renewal strategies.-Animal Sponsorships-Assistant supervisor to 4 full-time and 3 part-time employees

-Managed membership budget ($2.4+ Million)-Membership retention, recruitment and communication-Developed ongoing relationships with members-Member of Membership/Marketing cabinet-Managed 2 full-time staff and 15 part-time staff-Fundraising for the “Partner With Youth” Campaign 2007-2010-Developed “The First 90-days of Membership” follow-up program-Trainer in “How to Hire” for new managers

-Managed two program budgets, supervised and developed programs for adult and youth fitness programs including personal training, massage therapy, group exercise, gymnastics and grant funded after school programs-Served on planning committees for the 2003 and 2005 YMCA Staff Awards, 2004 and 2005 “The Event” fundraiser for the YMCA, and various YMCA family events-Fundraised for the “Partner With Youth” Campaigns 2003-2006-Worked with program and fundraising volunteers-Assisted in development of “Metro Atlanta YMCA Best Hiring Practices” training-Trainer for YMCA Health & Fitness and Management trainings

-Budgeted, supervised and developed programs for fitness, aerobics, summer day camp, seniors programs and aquatics-Served on the committee to plan the Halloween at the YMCA family event-Obtained trainer Status in YMCA Health & Fitness Principles, YMCA Strength Training Instructor, and other YMCA Health and Fitness CEC’s