Oversee and implement all aspects of Cumberland County’s Data, VOIP, and Radio network, as well as the 911 Center from daily issues (a Printer will not print) to major Projects with third party vendors (Virtualization and Upgrade/Refresh Servers, Phones, and Network Components). Keep track of Inventory and Equipment replacement schedule. Work with the County Administrator to set the Information Technology and 911 Budget each Fiscal Year. Work with the Departments, committees, and the Board of Supervisors to plan for future equipment installs/upgrades and expansion of the Data Network.

Produce checks, tax tickets, and reports for the various County and School departments. Keep an inventory of the consumables used in the check/report production process. Maintain the AS/400 (iSeries) Mainframe, the print queues for the AS/400, and resolve AS/400 issues when they arise. Schedule and Run Backups for the AS/400. Install, document and troubleshoot Windows based software for end-users. Utilize TrackIT Help Desk Software to log and track trouble calls. Served as the backup for the Help Desk Team. Now training to serve as the backup for the Systems Administrator.

Repair customers’ PC's and Laptops in-shop and on-site. (Replace damaged parts, clean up viruses and spyware, and resolve OS issues.) Troubleshoot Networking, Internet and Internet Connection issues over the phone and on-site. Work with and support all versions of Windows OS as well as some limited support of Mac OS and several versions of Linux. Order, install, and maintain DSL for customers. Use DSL test equipment to troubleshoot DSL issues. Work alongside the Network Engineer to troubleshoot and repair problems across the network, in switches, routers, access points, and servers. Run and terminate network cable (CAT5e and CAT6). Some experience splicing fiber with a fusion splicer.

Set up, install, and repair Computers, Laptops, LANs, and Wireless LANs for four school locations and the school board office. Install and troubleshoot software (e.g. Novell, Microsoft Office Products, Symantec Ghost, Deep Freeze, Microsoft Windows 95, 98, 2000, 2000 Server and Workstation, XP, 2003 Server, Accelerated Reader, and TestNav) for approximately 600 machines. Set up and maintain a Symantec Ghost Server and the library of images for the various schools, labs, and classrooms around the county. Install and maintain the PC Labs and Mobile Laptop Cart Labs. Set up sound system equipment. Set up/maintain the Video Conferencing equipment. Run network cable (CAT5e and CAT6) and terminate at punch panel racks, wall jacks and RJ-45 ends.

Build, set up, install, maintain, troubleshoot, and repair Computers and LANs. Run and terminate network cable (CAT5e and CAT6). Also, repair and maintain copiers and typewriters.