Shawn Willis Email & Phone Number

Phoenix, AZ, US

Mesa, AZ

Arizona Market - Phoenix North

Corporate Office

Southwest Market (Arizona, New Mexico, El Paso TX)

Paradise Valley, Arizona

• Provide direction and development of management staff to ensure achievement of store customer, financial and people goals. Accountable for revenue, margin and NOP outcomes across various channels, including P&L.
• Improved the overall employee engagement, and culture in an IFI red environment. Indicated by the mid- term pulse survey and a reduction in turnover %.
• Delivered positive revenue growth quarter over quarter. Acquired the store in Q2. Improved from a -7% revenue comp YOY in Q1 to a.3% positive revenue comp YOY in Q2. Adding $5.8M for the quarter. (+$75k positive.
• Successfully improved overall store profitability after acquiring the store in Q2. Performed at 105% to Net Operating Profit in Q2 vs 96% Net Operating Profit in Q1.

Atlanta, GA And Phoenix, AZ

• Led delivery of store profitability by driving revenue through multiple channels and controlling operational cost. Achieved sustainable performance by empowering sales consultants to build and grow profitable client.
• Successfully increased overall revenue YOY in FY16, FY17, and FY18. Resulting in a $3.6 Million Dollar lift in “All Channel” revenue combined between FY16 and FY18.
• Improved store sales attachment KPI performance to drive NOP. Adding $685k of direct profit over 3 fiscal years.
• Developed and executed strategic plans to significantly reduce sales turnover to less than 20% YTD.
• Successfully improved the line level talent bench through better selection and development. Indicated by placement of over 15 new team leaders/supervisors in the market.
• Serving as market specialty trainer for newly hired/promoted store managers, successfully helping to improve the talent bench of GM, and ASM level talent across the Phoenix market.

Greater Atlanta Area

Delivered store profitability and a world-class client experience for a mobile store within a store concept. Created and developed relationships with key vendor partners, such as AT&T, Sprint, and Verizon Wireless. Managed partnership with Big Box store leaders and the Best Buy General Manager. Ensured an exceptional sales consultant experience through.

Atlanta, GA

• Oversaw many sales and operational day-to-day functions with primary focus on the customer experience. Hired, coached, trained, and mentored a department of 5-10 sales consultants. Delivered 100% understanding and.
• Spring Summit Winner in FY09
• Holiday Achiever Winner in FY09.

Served the SMB (Small-Medium Business) channel customer for Best Buy. Used consultative selling tactics to identify the SMB client, introduce them to the business service portfolio, and close sales. Ensured a world-class experience by offering support to the SMB client while serving all future business needs and continued services.

Greater Atlanta Area

Serving as the general manager of a banking center to deliver overall profitability, and customer satisfaction. Providing leadership, coaching, and development to a team of sales and service professionals to meet and exceed sales targets. Ensuring the operational excellence of the banking center, mitigating all legal and financial risk. Facilitating.

Bachelor Of Applied Science - Basc, Business Administration And Management, General

- Graduated Oct. 2024 - Excellence Award - Change Management - Excellence Award - Human Resources (Total Rewards Strategy)

Real Estate

Education record

Coursework includes: Change Management, Team Management, Managing Upward, Difficult Interactions, Delegating, Hiring, Retaining Employees.