Duties & Responsibilities:• Solving Issues of Sales, Operation team, Merchant & Customers and providing solutions as soon as possible• Ensure the product delivery of merchants and give a regular report to Line manager.• attend operations meetings and learn how it can be more smooth operation.• Tracked shipments and proactively resolved delivery problems on behalf of customers.

Achievements:• Boosted customer satisfaction rate from 91% to 97%. • Maintained 99% weekly,monthly targets. Duties & Responsibilities:• Solving Issues of operation, Operation team, Merchant & Customers and providing solutions as soon as possible• Ensure the product delivery of corporate merchants.• Tracked shipments and proactively resolved delivery problems on behalf of customers.• Communicated closely with sales and carriers to develop pricing support on business opportunities.

I had the privilege of organizing and leading the "Training of Local Youth Leaders" session at the Upazila Parishad auditorium in Bandarban Sadar Upazila, a collaborative initiative involving Volunteer for Bangladesh (VBD), JAAGO Foundation, and the US Embassy. This endeavor aimed to empower and equip youth leaders from Bandarban with essential skills for effective community engagement and leadership.The training session brought together a diverse group of participants, including Committee Members, General Volunteers, Institute Representatives, and Youth Leaders from VBD Bandarban District. The overarching goal was to enhance their leadership capabilities, project planning skills, and foster a sense of civic responsibility among the youth.

Travelled in Cox's Bazar International Stadium