Shay A. Email and Phone Number

• Collaborated with other team members to achieve appropriate resolutions• Maintained or exceeded performance standards and expectations while contributing to department initiatives• Assisted with monthly department meetings included but not limited to identifying a topic and creating a presentation approved by the leaders to share during the meeting• Provided excellent and correct information, working within guidelines to show our core value, compassion• Upon completion of training, utilized as a mentor for all representatives in the department to rely on for answers to customer questions (Staffed Assist/ Help Line)• Mentor - Help set goals and work toward achieving them by educating three mentees about various resources available as the need ariseso Provide an environment that supports constructive feedback on performanceo Serve as positive social role by supporting mentees with their work