Shay Payne Email and Phone Number

Conduct education and enrollment activities by attending enrollment events and health fairs, both in person and virtually, to raise awareness about the FFM in the stateEnrollment Assisters-Outreach may provide remote direct consumer outreach support by making outbound and receiving inbound telephone calls, sending, and receiving emails, text messages, and setting up virtual and in-person appointments for individuals and familiesAssist consumers with all aspects of the enrollment and/or renewal processes for Marketplace and/ or Medicaid applications including: Profile creation and update Explanation of Eligibility Determination Plan ComparisonsWalking through the enrollment process with the consumer, including data input if necessary Escalating or referring to other departments or state agencies as applicableEnsure all project- identified, state, and federal regulations, processes, policies, and procedures are executed and followed as applicableSuccessfully participate in a hybrid work structure that includes remote work from home AND attendance at local community events, health fairs, and other assigned venues to reach the targeted population and provide enrollment or educational outreach assistanceRepresent CMS and Cognosante within the local community in a professional mannerProvide accurate and timely documentation of daily activities and resultsAnalyze the needs of the consumer with strong interpersonal skills and use of probing questionsEscalate issues related to the consumer or tools when appropriateOther additional duties as assigned by program leadershipDemonstrate ability to collect data and analyze data from the consumerDemonstrate the ability to work independently and as part of a team

Answering customer requests or inquiries in a high-volume, inbound Call Center settingConducting every interaction with a customer focused, courteous approach that will ensure first call resolution and achieve provider satisfaction scores of 90% or higherDocumenting call activity into various VA systemsIdentifying and resolving customers’ inquiries using problem-solving skillsBuilding a positive rapport across a variety of personality typesContinually maintaining a working knowledge of our processes and procedures

Business Owner caring for children ranging from ages 6 weeks to 4 years of ageKeep up-to-date records of children’s development, routines, and interestsDevelop and monitor schedules to ensure that children have enough rest, physical activity, and playtimePrepare and serve mealsAssist children, individually or in groups, with lesson projects and homeworkMaintain excellent verbal and written communication with parents and guardians

(Laid Off)Manage account pipeline daily, concentrating on older loan filesCommunicate regularly with Account Executives and broker regarding the status of the file and outstanding conditions neededNotify account in the event of credit, documentation, or lock expirationMaintain the stacking order of each file and set deadlines for documentation neededPre-underwrite loans to verify the accuracy and completeness of the documentation and dataEnsure the initial application reconciles and meets up-to-date program guidelinesConsistently exceeded production and customer service goals.Train new hires on system and processing loansHelp team-mates out when needed

Receiving inbound calls from customers regarding billing inquiries.Explaining billing details.Adjusting bills if changes need to be made.Upgrading and downgrading services.Cancelled services if customers moves out of the area.Ordered pay per views.Sent requests to offline support to handle adjustments over the credited amount allowed and also to research returned equipment and lost payments.Billing reprints.Assisted with outage credits and other verified credits.Set up account to be placed in seasonal mode.