Shay Petrone Email & Phone Number

Pleasant Grove, Utah, United States

Duties: Management of Company Hardware, including: Purchasing, installing, supporting, and maintaining inventory of desktop computers, laptops, networking equipment, phone lines, mobile devices, servers, printers and security cameras. Employee Support, including: Helpdesk ticketing issues and follow-up, user creation and permissions management, systems testing, deployment and troubleshooting. Management of company software licenses and program needs based on department. Management of Company Network, including: Firewall, network connections, Wi-Fi, regular system backups, monitoring daily reports, troubleshooting, and performing system and hardware updates. Networking through IT conferences and vendors to stay up-to-date on IT practices, equipment, and policies.

American Fork, Utah, United States

Bidsync/Periscope Holdings, System Administrator, April 2014 – May 2016Duties: Employee Support including: Helpdesk ticket system responses and technical support,phone support to all company locations, managing employee accounts, preparing equipment forcompany conferences and events. Hardware Maintenance, including: Troubleshooting phone issues,setting up phones and data cables, managed inventory of all electronic equipment and software,purchased new equipment as needed. Monitored networks, system statuses, alerts and email reports.Restored missing files and performed monthly restore tests via Rackspace, Cloudberry, and ActiveSync. Created Wiki how-to articles for future reference on issues resolved within the company.

American Fork, Utah, United States

Duties: Monitoring and maintaining company computer systems, including: upgrading computercomponents, setting up and monitoring company servers and network, building computers.Maintaining company software including: installing and updating in-house software andprograms, website bug testing, setting up new employee accounts in active directory and othersystems, troubleshooting customer account issues on company systems. Responding to andresolving issues reported via in-house helpdesk ticketing system. Maintaining inventory of allcompany electronic devices and ordering new devices as needed.