- Supervised and worked alongside a team of 3 customer service representatives providing guidance, support, and training to ensure high-quality customer service with an average customer satisfaction rating of 4.85/5.00 in 2022. - Developed and implemented customer service strategies, initiatives and automations for improving speed of response and clarity resulting in a consistent year over year response time of 5 minutes or less. - Supervised warehouse operations to ensure shipments left the warehouse on time and accurately through close attention to minor details on order creation as well as complying to fulfillment requirements for specific wholesale customers.

- Established and maintained relationships with investors and facilitated partner and management communication. - Conducted market research to identify new business development opportunities and predict market trends for company growth.- Oversaw podcast scheduling, guest acquisition, and recording for the Festiie Files Podcast Series.

- Ensured high accuracy of product through quality control with specific attention to small details and specific measurement requirements, color coding & overall finished quality of material.- Guaranteed orders were entered accurately via an order fulfillment program in full compliance with requirements from customers like color coding, sizing & image placement. - Served as the primary point of contact for assigned clients, establishing and maintaining strong relationships and encouraging repeat purchases.

As a Business Intelligence Analyst & Marketing Intern for Canopy of Success, I will be collaboratively working alongside the CEO, CIO, and CTO across our four holdings companies each with wholly or partially owned subsidiaries. I’ll be assisting in a wide variety of industries with most of my work centered around Festiie and digital strategy. Festiie is a state-of-the-art, new IoT connectivity device and hub that keeps group members connected inside massive events and festivals without the need of phone service, wifi, or data.

- Co-created a marketing plan for a local business that included recommendations for SEO tactics to improve views, new avenues of paid advertising for: print, radio & digital media, unpaid promotional material, social media strategy, SWOT analysis & creatives all within the parameters of the client’s budget of $30,000.- Awarded best strategic marketing plan in class of 30 comprising six total teams.

- Researched personas for the creation of a new sub brand of Atkins products called Simply Protein. - Optimized item listings on Amazon based upon persona research to target our audiences more accurately. - Assisted in the creation of marketing blasts sent to our email followers.- Worked with the event management team to manage the room block for the National Sales Meeting for Atkins and ensure we met the room block requirements.

- Sold sponsorships to a defined territory for the Dance Marathon. The territory included previous sponsors as well as net new prospects. Was able to increase sponsorships in the assigned territory by 10% over previous year target which included several significant up-sell opportunities as well as new business sponsors.