Shay Tal Email and Phone Number

- Conduct troubleshooting to resolve IT-related and application issues for 500+ users.- Consistently meet call handling goals by closing an average of 50 calls per day.- Diagnosed and resolved a range of software, hardware, and connectivity issues while delivering technical training on hardware/software to end-users. - Developed and implemented an efficient ticketing system to monitor incoming service desk tickets, track incidents, and troubleshoot issues.- Provide clients with information on available upgrades and troubleshoot computer-related problems for internal and external clients- Creating awareness for the organization's employees regarding information security policy and training end users on the subject. - Administer all aspects of active directory

- Conduct troubleshooting to resolve IT-related and application issues for 50+ users.- Consistently meet call handling goals by closing an average of 30 calls per day for Xfiber clients regarding connectivity issues (routers, slowness, disconnections).

- Consistently meet call handling goals by closing an average of 50 calls per day for Bezeq clients regarding connectivity issues (routers, slowness, disconnections), faults in the telephone line (disconnections, noises). referral to a technician if infrastructure maintenance is required...

Full participation in the chip production line at Intel's factory (clean room).