Shayan Abid Email & Phone Number

Karāchi, Sindh, Pakistan

Karāchi, Sindh, Pakistan

"I am working as an Ecommerce Lead at DANY Technologies, overseeing the brand Ahsan ul kalam". My role encompasses various responsibilities, including:1. Ecommerce management, ensuring seamless operations and driving growth.2. Handling all aspects of social media management to enhance brand visibility and engagement.3. Proficient in MS Office, utilizing it for efficient data analysis and reporting.4. Serving as a content creator, generating engaging and compelling content.5. Providing innovative content ideas to drive audience engagement and brand recognition.6. Managing customer service operations, ensuring exceptional support and satisfaction.7. Overseeing courier operations and order management to ensure timely delivery and resolving any logistical issues.8. Collaborating with the complaint department to address and resolve after-sales product complaints.9. Thriving as a team player, fostering effective collaboration and achieving collective goals.10. Strong communication skills, facilitating effective communication with stakeholders.11. Proficient in digital marketing strategies to enhance brand awareness and drive customer acquisition.12. Upholding strong work ethics, ensuring professionalism and integrity in all endeavors.13. Demonstrating leadership skills, guiding teams and inspiring them to achieve excellence.14 Implementing content strategies to attract and engage target audiences.15. Proficient in presentation skills, delivering impactful presentations to stakeholders.16. Effective planning and scheduling to optimize productivity and meet deadlines.17. Addressing customer queries regarding refunds or exchanges in coordination with the EDC (Ecommerce Data Control) team.18. Resolving customer issues related to refunds or exchanges promptly to ensure customer satisfaction.19. Maintaining a customer-centric approach and prioritizing quick resolution of customer issues.

Karāchi, Sindh, Pakistan

Ecommerce Executive at Chase Up Head Office, Karachi (Aug 2020 - July 2022)Deliver excellent and professional services to ensure customer retention.Resolve customer complaints promptly and proficiently via phone, email, or social media platforms (such as Facebook, Instagram, WhatsApp, etc.).Effectively handle customer grievances and provide timely responses on various social media platforms.Manage different sub-brands of Chase Up, ensuring consistent customer satisfaction across all brands.Coordinate with relevant courier services to facilitate timely order processing and delivery, overseeing order management operations related to courier services.Prepare detailed product and service reports by collecting and analyzing customer information.Assist in the placement of orders, processing refunds, managing exchanges, and ensuring smooth transactions.

Karachi

Job Description:Provide exceptional customer service in Ufone telecom's Karachi contact center.Handle customer inquiries via phone, email, or live chat.Resolve issues promptly and professionally.Document interactions accurately.Collaborate with teams to address complex issues.Stay updated on products and industry trends.Meet performance targets and SLAs.Identify process improvement opportunities.Handle escalations with empathy.Promote Ufone's products for a better customer experience.

Karāchi, Sindh, Pakistan

*Provide Internet services to all customers and sell internet packages throughout Pakistan.*Use ERP Software to manage day-to-day business activities such as accounting, procurement, project management, and risk management.

Karāchi, Sindh, Pakistan

Contractual-based role delivering exceptional customer service and remote sales of DU Telecom internet plans in Dubai. Achieve sales targets and collaborate for efficient order processing and delivery

Job Description:Provided exceptional customer service and remote sales of DU Telecom internet plans in Dubai.Built rapport, understood customer needs, and offered tailored solutions.Achieved sales targets by generating leads and converting them into sales opportunities.Collaborated cross-functionally for seamless order processing and delivery.

Karāchi, Sindh, Pakistan

Job Description:As a Data-based Software Operator in the MMS Department*Operated computer systems and managed large datasets.*Ensured data accuracy, privacy, and quality.*Collaborated with the team to streamline data operations.

Certified Course, Digital Markeiting, Successfully Completed Certified Course

Bachelor Of Commerce - Bcom