- Responsible for designing, implementing, and maintaining the technical infrastructure required for the company's security operations- Manage contracts and invoices for our clients, used Excel for positions and employee updates

- Expertise in providing technical support and troubleshooting for Windows/Mac, mobile devices, and software.- Strong knowledge of Active Directory, including account management and software licensing.- Skilled in managing Apple devices through WorkspaceOne and setting up VPN remote access with Cisco Any connect and PAN GlobalProtect.- Proven ability to create documentation for setup processes and troubleshoot resolution processes.

- Using Service-Now, I managed, checked in/out, prepared, and tracked our device inventory for off-boarding equipment and new hires- Provided instant technical support via slack to our users with over 2,500 participants- Supported multiple users daily with their submitted tickets- Helped users on the IT walk-up with any questions/concerns they may have, as well as any problems they may be experiencing- Took initiative to train and provide mentorship to new hires on the Service Desk team resulting in a 50% increase in productivity

- Learned how to program in JavaScript in a four-week intensive program at Google- Made various projects with fellow students and took initiative during small groups- Received Mentorship from Google Engineers regarding projects and career in CS

- Provided in-class technical support to students with programs such as Adobe Photoshop, Illustrator, After Effects, and Sketch-Up- Assisted instructor and director with tasks as needed- Created multiple tickets each day with approximately 50% increase in speed and efficiency