During my summer internship at Verizon, I analyzed digital CX flows and conducted field visits to identify and address improvement opportunities for Verizon Prepaid. Built strategic relationships with senior leadership and cross-functional teams, collaborated on a proposal to boost prepaid brand awareness, and developed a Gen Z survey, presenting key insights to senior leadership.

As an intern, I collaborated cross-functionally to coordinate content, managed monthly content plans and ambassador visits, edited and scheduled ambassador content, and streamlined the sorting process to improve efficiency.

During my summer internship at National Life Group, I have gained expertise in both Customer Service and Gamification. I have demonstrated proficiency in data collection and analysis by conducting 30 surveys using Microsoft Excel and utilizing the gathered data to generate meaningful insights for enhancing business operations. Additionally, I displayed strong communication skills by developing a comprehensive PowerPoint presentation based on the survey findings, which I then presented to managers and the Associate Vice President. Lastly, I have showcased their teamwork abilities by collaborating with interns and managers across the campus to deliver an intern project presentation to company executives.

As a Kiramoon TikTok Intern, I spearheaded the conceptualization, creation, editing, and publication of numerous short-form videos on their TikTok account. In total, I have produced over 50 videos, strategically leveraging SEO techniques for enhanced visibility and engagement.

As a Digital Marketing Intern at Life After Life, I assumed the critical role of crafting, overseeing, and consistently publishing all social media content for their Instagram and TikTok platforms. Through my strategic digital efforts, we witnessed a remarkable surge of 60% in website traffic, underscoring the effectiveness of the social media campaigns. Leveraging the dynamic tools at my disposal, I adeptly utilized Canva to design captivating graphics tailored for Instagram, while harnessing the capabilities of Capcut to skillfully edit engaging videos for TikTok and Instagram reels, effectively enhancing the brand's online presence and resonance.

In my role as an intern at Hoop Brothers, I skillfully transformed lengthy content into bite-sized, engaging segments tailored for their TikTok platform, ensuring a regular and seamless posting schedule. Furthermore, I took the initiative to craft visually appealing and thematically coherent thumbnails for their YouTube videos, enhancing the overall presentation and appeal. Leveraging my networking abilities, I fostered an impressive outreach, reaching out to around 50 connections each week and successfully converting them into productive calls with the CEO.

As an Intern at Maya's Desi Boutique, I helped create an inventory system in order to track the stock. Additionally, I captured and edited photos of the new apparel and uploaded them on to their website on a regular basis. Based on their needs, I also maintained the store and assisted the customers with garment alterations.

As a Part-time seasonal sales associate at Ross in Prosper, I actively engaged with and provided excellent customer service. I greeted and helped customers during the checkout process in an effective manner. I directed customers to sections and helped them find specific items.