Shayan Azad Email & Phone Number

Tehran, Tehran Province, Iran

Using the latest DevOps technologies to enhance the quality of modern banking services for customer banks, focusing on service and resource management to increase productivity. Below are the tasks and technologies I work with on a daily basis:Operational Engineer on Linux and Windows Servers: Managing Gen2/Modern .NET Core applications on Linux and legacy .NET Framework (Gen1) applications on Windows servers.Jenkins Pipeline Management: Creating and managing Jenkins pipelines for version publishing and rollback, as well as for operational tasks such as starting, stopping, and reloading applications.Version Control: Utilizing Bitbucket for application and Filebeat version control, with strong proficiency in Git for efficient version management.High Availability Solutions: Implementing HA/Zookeeper configurations for high availability across services.Ansible for Configuration and Automation: Using Ansible for configuration management and to automate complex tasks. Integrated Ansible with Jenkins to streamline processes for the Layer 1 support team.Bash scripting: Developing Bash scripts to optimize performance, monitor system health, handle log rotation, and archive application logs for efficient storage management. Using Crontab to schedule automated tasks.Log Management with ELK: Leveraging the ELK stack for log management, including creating dashboards, graphs, and alerts to enable rapid troubleshooting and incident detection.Containerization and Orchestration: Gaining experience with Docker containers and Kubernetes in the Dotin Bank project (currently in a non-operational phase).

Tehran Province, Iran

Enterprise Roaming Management: Managed Nokia’s Enterprise Roaming Management Service (RMS) with a focus on high availability and resource optimization.Resource Management and Optimization: Successfully maintained system performance beyond projected resource increase deadlines (per SDS estimations) for over three years, despite the launch of 5G and additional contracts with international operators.Inter-Operator Communication: Defined, deployed, and tested communication protocols with new operators, ensuring seamless integration and compatibility.Feature Implementation and Customization: Customized, tested, and deployed new features across Development, UAT, and Production environments to meet evolving customer needs.Application Containerization: Dockerized applications to improve troubleshooting, streamline deployments, and enhance system flexibility.Tariff Adjustments and Service Deployments: Managed tariff changes and installed, implemented, and deployed new services as requested by customers.

Iran

Layer 2 Support: Provided Level 2 support for Jiring wallet, provisioning, and Mobile Number Portability (MNP) projects.Bug Fixing and Issue Resolution: Addressed and resolved bugs reported by the Layer 1 support team, ensuring swift and reliable fixes.System Monitoring Enhancements: Improved system monitoring by implementing OP Manager and Application Manager tools, resulting in better oversight and faster issue detection.Ticket Management and Service Improvement: Used ticketing tools to analyze recurring problems, improving service delivery conditions through structured workflows and proactive troubleshooting.Automation with Scripting: Developed Bash scripts and scheduled tasks using Cron to automate routine processes, enhancing efficiency and reducing manual work.