Incident Management. Escalation point for Support team.Identify and support opportunities to improve organisational execution, processes, and effectiveness.

Providing IT support and managing the operations.• Resolving incidents and problems to ensure service level agreements, targets and standards are maintained and adhered to.• Hands on experience on Office 365, Windows Server 2008, and Active Directory & Exchange online.• Troubleshooting and resolving PC related issues.• Dealer Applications handling – Web & Local (SAP, JOBPAC, OKTA.)

Providing Level 2 and 3 network supports to customers and other engineers for IT networks department pertaining to issues related to advance level configurations and maintenance.PROJECTS:• Pakistan Telecommunication Company Limited NOC Signaling Monitoring Project.• Implementation of the 4G (EPC) project for PTCL in Karachi.• PTCL NGN C4 and STP (MNP) Project.• PTCL – Level III Maintenance Project: Comprises of Level III maintenance for all NGN and STP nodes.• SIP Project implementation between Soft switches allover Pakistan.• VOIP Project implementation for PTCL allover Pakistan.MAJOR WORK DONE:• Configuring and troubleshooting Network Protocols (OSPF, BGP, and EIGRP).• Troubleshooting of Level 1, Level 2 and Level 3 LAN/WAN networks.• Worked and handled on Cisco and ZTE Router and Switches• Configuring and troubleshooting Layer2 and Layer3 switches (VLANs, STP, VRRP, HSRP).• Load balancing and redundancies implementation and troubleshooting.• Route maps, Access-Lists ‘ACL’, Network Address Translation ‘NAT’.• Network maintenance and routine health checks.• Allotting IP pools to different departments based on their requirements.• Designing the networks based on user consumptions and density.• Policy based routing and IP-SLA implementations.• Managing and maintaining backups of routers and switches• Windows Server maintenance and troubleshooting.

Network Operation and Mainetance (LAN/WAN) Level 2• Handling in house network issues (LAN/WAN) Level 2• Configuring firewall, access lists and audits them on daily behalf.• Configuring Static, Default Routing & dynamic Routing Protocols like OSPF.• NAT (Network Address Translation).• Upgrading Cisco Switches and Routers IOS.• Active Directory Management.