Noc And It Specialist
Current* Incident Tickets Analysis and reporting of critical issues on Excel.* Working on Zabbix Monitoring tool for Networks and Servers.* Key Risk Indicator (KRI) Reporting and Analyzing them.* Working on Cisco switches of all branches of eight countries for port security and other tasks given by network admin.* Monitoring and managing the policies and tasks on Kaspersky Antivirus.* Working on Ops-Manager for monitoring and rectifying the networks and server (Citrix Thin- Client VM’s) related issues.* Resolving issues of branch users using Linux, Windows and Citrix located in eight Countries.* Resolving user issues related to in-house software (hPLUS).* Monitoring and analyzing the Scheduled tasks running on Linux Servers related ATM Cards, Debit Cards, Security system, Data-Base, and SMS services etc.* Regular backups of daily activities done on (hPLUS) like all transitions of bank, emails, documents web-banking etc.* Working on Manage-Engine for remote assistance and software installation.* Resolving user issue of Pulse Secure and Entrust App used for Work from Home.* Resolving issue of Citrix environment via Xen Director and Citrix Studio.
