• Effectively handled and resolved customer grievances, conflicts, and challenging situations• Proficient in operating POS systems, cash handling, and collaborating within a team• Managed a high volume of 100+ customers per shift while consistently delivering exceptional customer service• Achieved an average customer satisfaction rating of 90%• Demonstrated composure and professionalism during difficult situations, including managing intense customer dissatisfaction• Assisted potential customers in identifying their specific requirements and recommended optimal solutions to fulfill their needs.

• Configuring physical workstations, connecting peripherals like monitors, keyboards, and mouse, setting up phones and printers with necessary drivers, network connectivity, print server setup, and ensuring proper paper, ink, or toner settings• End devices monitoring such as PCs and docking station for laptop users• Monitoring of Windows 10/11 using task manager to track and optimize system performance• Performing task in Active Directory like user account management, including creating, enabling, disabling, unlocking, and resetting passwords as per user requests• Configuring and deploying Group Policy Objects (GPOs) to users and computers, ensuring proper functionality, and troubleshooting according to company procedures• Establishing shared folders, assigning NTFS permissions to relevant users or groups, and configuring network drive mappings on the server• Azure Active Directory user account management tasks, including account creation, deletion, password resets, and enabling/disabling Multi-Factor Authentication (MFA) in accordance with organizational policies and procedures• Using Intune for Device management, policy deployment, application management, security and compliance and device inventory management. • Performing task in Office 365 such as account creation, account locking, password resets, distribution group creation, shared mailbox setup, and email tracingmail flow, regulating message sizes, and implementing delivery restrictions• Troubleshooting problems related to Skype, Zoom, SharePoint, One Drive, Teams, and Desktop applications• Identifying complex issues and gathering necessary information prior to escalating them to senior team members using Zen desk• Delivering efficient customer support by closely monitoring and documenting incidents or service requests in compliance with the ITIL Framework.