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Shaye Baker is listed as Contact Center Manager @ TransPecos Banks | SW Graduate School of Banking Alum (‘65) at TransPecos Banks, SSB, a company with 39 employees, based in San Antonio, Texas, United States. AeroLeads shows a matched LinkedIn profile for Shaye Baker.
Shaye Baker previously worked as Contact Center Manager at Transpecos Banks, Ssb and Customer Care and Agent Support Manager at Farm Bureau Bank. Shaye Baker holds Graduate School Of Banking, Banking Leadership, Passed from Sw Graduate School Of Banking.
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Professional:Experienced banking professional with a proven track record in the contact center industry. Passionate about leading and inspiring teams through a Servant Leader approach. SWGSB class 65.Personal:Published author in poetry and speculative fiction, and proud founder of a small publication press. My Christian rap album "F.A.M.E. by crowned saintz" is available on your favorite streaming service. Married with two children, Gemini and Leo.
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San Antonio, Texas Metropolitan Area
We’re building a dynamic contact center @TransPecosbanks, from outsourcing to an in-house setup that can easily adapt to changes over the next 3-5 years. As the new contact center manager, I will be sharing my experiences and insights along the way.
San Antonio, Texas Metropolitan Area
Added the agent support department under my leadership on June 15th, 2023
San Antonio, Texas Metropolitan Area
Currently on a mission to improve service levels, reduce customer wait times and caller abandonments rates. Recently, our department of 25 contact center personnel achieved improvements to service levels from 54.6% to 72.2%, reduced average customer wait time from 2+ minutes to 44 seconds, and decreased caller abandonment rate from 18.4% to 6.4%.
Pensacola, Florida, United States
I climbed the ranks from Contact Center Supervisor to Contact Center Manager, assuming progressively challenging responsibilities.
Pensacola, Florida, United States
Emerging Leaders 2019-2020
Pensacola, Florida, United States
My performance earned me the role of Credit Card SME with Regions Bank Overnight Support, where I continued to expand my skillset.
Pensacola, Florida, United States
In 2011, I accomplished a long-held personal goal by joining the inbound sales team at Cox Communications. During my three-year tenure, I refined my expertise in critical areas such as probing, advising, and closing sales.
Other employees you can reach at transpecosbanks.com. View company contacts for 39 employees →
Johanna Wells
Colleague at Transpecos Banks, SsbAlpine, Texas, United States, United States
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Kim Weiler
Colleague at Transpecos Banks, SsbBiglerville, Pennsylvania, United States, United States
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Karie Campos
Colleague at Transpecos Banks, SsbSan Antonio, Texas, United States, United States
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Stacey Wood
Colleague at Transpecos Banks, SsbUnited States, United States
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Matthew Morones-Kale, Cams, Ccce
Colleague at Transpecos Banks, SsbSan Antonio, Texas Metropolitan Area, United States
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David Mcdonald
Colleague at Transpecos Banks, SsbSan Antonio, Texas Metropolitan Area, United States
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Ismael Vasquez Msa, Crcm
Colleague at Transpecos Banks, SsbSan Antonio, Texas, United States, United States
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Sonia Cipriano
Colleague at Transpecos Banks, SsbPipe Creek, Texas, United States, United States
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Christine Carroll
Colleague at Transpecos Banks, SsbSpring Branch, Texas, United States, United States
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Andrew Gillock
Colleague at Transpecos Banks, SsbSan Antonio, Texas, United States, United States
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banking professionals gather each summer on the campus of Southern Methodist University for a two-week leadership development program.
Joint ABA-Wharton program
Quick answers generated from the profile data available on this page.
Shaye Baker works for TransPecos Banks, SSB.
Shaye Baker is listed as Contact Center Manager @ TransPecos Banks | SW Graduate School of Banking Alum (‘65) at TransPecos Banks, SSB.
Shaye Baker is based in San Antonio, Texas, United States while working with TransPecos Banks, SSB.
Shaye Baker has worked for Transpecos Banks, Ssb, Farm Bureau Bank, Pen Air Federal Credit Union, Regions Bank, and Cox Communications.
Shaye Baker's colleagues at TransPecos Banks, SSB include Johanna Wells, Kim Weiler, Karie Campos, Stacey Wood, and Matthew Morones-Kale, Cams, Ccce.
You can use AeroLeads to view verified contact signals for Shaye Baker at TransPecos Banks, SSB, including work email, phone, and LinkedIn data when available.
Shaye Baker holds Graduate School Of Banking, Banking Leadership, Passed from Sw Graduate School Of Banking.
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