Shaye Sanchez Email & Phone Number

Austin, Texas, United States

Austin, Texas

Leasing consultant responsible for qualifying prospective residents; assist in developing and implementing marketing initiatives and resident functions; contact local vendors to network and increase community visibility; phone support; confirm all paperwork is complete and files are properly organized; conduct property tours and follow up with prospective.

San Marcos, Texas

Train new hires for the order fulfillment process path as well as safety school; perform skills audits to identify performance issues and provide actionable feedback to improve performance for team members. Worked comfortably in a culture of rapid growth and frequent changes Starting July 2017, chosen as member of select team of Ambassadors to train newly.

San Marcos, TX

Order fulfillment for the SAT2 Outbound team.Work with industrial robots to fulfill customer orders.Cross-trained in 3 different types of ICQA (Inventory-Count-Quality-Audit) to audit inventory in order to ensure timely and accurate delivery of customer orders.Worked cross-functionally with various departments to meet training compliance and business.

New Braunfels, TX

Provided project management and customer service support. Maintain a portfolio which encompassed 13 states. Annual order totals growth each year, ranging from $1.077M in 2013 to $7.084M in 2015.Quote preparation and order entry; troubleshoot issues to resolution.On-call after hours as required in order to support customer emergency situations.

San Marcos, TX

Reviewed incoming orders for required data.Entered data into configurator database (MANMAN) to determine correct part number for each item and complete order entry in Oracle. Portfolio increased from $5.5M to $21MCorresponded with vendors to obtain additional documentation as needed to reduce manufacturing or shipping errors, thereby ensuring revenue.

Education Services, Austin, TX

Managed customer inquiries regarding VMware's technical education programEnrollment assistance to ensure customer satisfaction and revenue recognitionReviewed and procesed pending payment notices, thereby increasing and ensuring revenueAssisted training new team members to confirm consistency in processesReviewed and post purchase order payments to.

Automotive Sales Support Administrator 2006 – 2010Functioned as the primary liaison between sales managers, sales representatives and order entry team.Reviewed incoming orders to ensure accuracy and verified required documentation that reduced shipping errors, which prevented reissue of orders placed and avoided shipping and billing discrepancies.Utilized.

Answered calls from local platform specialists in a large call center environment.Entered call tickets and RMA (return merchandise authorization) into system resulting in completion of the repair ticket and ability to proceed with billing cycle.Maintained company protocol regarding call times and low error level resulting in decreased dropped calls and.

Information SpecialistMaintained and created patient files thus ensuring confidentiality resulting in HIPPA compliance.Scheduled patient appointments and verified insurance coverage prior to appointment which decreased waiting time and increased patient satisfaction.Entered patient charges for billing purposes and posted co-payments to ensure proper.

Counseled members and retirees regarding retirement accountsAnswered calls in a call center environment, routing inquiries to proper team and responding to customer inquiries.Worked with multiple teams to properly route member’s requests thereby decreasing delay in processing and increasing customer satisfaction.Created training modules for customer.

Fair Housing/Leasing

Fair Housing certification Customer Relationship Management; Resident retention; Traffic generation; Leasing;Advanced closing.

Education record

Continuing education courses: Leadership Principles Conflict Resolution Interview Skills Resume Writing

Chiropractic Assistant Certification, Physiology, General

General Studies