• Troubleshoot network connectivity for multi-function devices such as copiers and scanners• Main point of contact for troubleshooting and installing new multi-function devices for a large account• Professionally communicate with end users and technicians to coordinate appointments and troubleshoot tickets• Setup printing on Windows, macOS or Mobile Devices and troubleshoot existing configurations• Configure printing preferences: usage tracking, default settings, output… Show more • Troubleshoot network connectivity for multi-function devices such as copiers and scanners• Main point of contact for troubleshooting and installing new multi-function devices for a large account• Professionally communicate with end users and technicians to coordinate appointments and troubleshoot tickets• Setup printing on Windows, macOS or Mobile Devices and troubleshoot existing configurations• Configure printing preferences: usage tracking, default settings, output options• Assist customers with scanning preferences: scan to folder (FTP, SMB) or scan to email (SMTP)• Coach and mentor team members to effectively troubleshoot service requests• Develop documentation for end users and coworkers Show less

• Migrate data from previous EMR system and digitize paper medical records for use with Epic EMR• Create professional documentation on process workflows within Epic EMR• Support doctors and clinical staff with Epic EMR questions and help optimize workflows to improve patient care• Work with the project team to answer questions, report concerns and coordinate additional training

• Assist with Epic EMR support for assigned doctors, clinical staff, and end users during go-live and stabilization• Help end users understand policies, workflows, and standards of practice• Escalates questions, concerns, and gaps in knowledge from end-users back to the project team• Help optimize workflows to improve patient care

• Coordinated appointments with State Farm offices in the Portland area based on the delivery date of new hardware• Install new desktops and printers. Troubleshoot technical issues during installation