Shavonne Jackson Email & Phone Number

Offering assistance and financial management techniques to clients in order to avoid legal activity. Providing alternate options to resolve collection accounts by offering clients consent judgments, settlements, and/or deferments. Extensive Bankruptcy reaffirmation experience as well as thorough knowledge of Federal Trade Commission Guidelines. Responsibilities include timely and effective collection of delinquent accounts; skip tracing, resolving customer disputes, collateral disposal, and scheduling repossessions. Working one on one with attorney to file suit against clients as a last result, which includes: filing paperwork for writ of seizure or writ of garnishment and making court appearances to obtain judgments.

Managed the everyday duties of the office. Delegated responsibility to the Customer Service Representatives. Supervised the quality of customer service given by employees. Monitored daily attendance, overtime, and lunch breaks. Handled irate clients professionally and also ensured that collections were done according to the Federal Trade Commission guidelines. Conducted weekly audits of loans and other materials used when processing a loan. Conducting initial, secondary, and exit interviews. Made sure that employees were paid for the time that was worked and if there is a mistake to correct it in a timely manner. Handled new hire drug testing, background screening, and an extensive two-week orientation.

Masters Degree, Business Administration

Bachelors, Mass Communications

Activities and Societies: Editor VUU Informer