Shay Kraus Email & Phone Number

Tel Aviv, Israel

• Professional analysis of business needs, diagnosis, personal and business accompaniment and planning of a modular consulting package.
• Accompaniment in establishing a new business, or growing an existing one.
• Specializes in business development, project management, marketing, customer success, sales.

Tel Aviv, Israel

• Project Life Cycle Management: Define research requirements and KPI's with the customers, determine on research methodology, monitor the project's progress, analyze research findings, establish marketing strategy.
• Quantitative and Qualitative Market Research- for Israel's top companies in the industries of banking, cars, real-estate, medicine and etc.
• Multiple interfaces within and outside the organization, dealing with complex schedules, multiple simultaneous projects and various constraints.

Tel Aviv Area, Israel

Project Manager and Research Analyst at Geocartography Knowledge Group- Customer Satisfaction, Marketing, Competitive Intelligence and Mystery Shopper Project Manager.

Israel

• Responsible for Mystery Shopper department:
• Competitive intelligence- gathering, analyzing and drawing conclusions while preserving business confidentiality.
• Business Processes Analysis and Improvement – continuous examination of business processes in order to increase company's efficiency.
• Questionnaires Design- according to the customer's needs and selected strategy.
• Quality Assurance for the research process.

Customer service representatives and new employees instructor