Shayla Booth Email & Phone Number

United Kingdom

*Volunteer role* — Help Wattpad users with any queries they have. — Choose stories for selection using excel and data entry.

United Kingdom

I worked with Nationwide Building Society as a Customer Service Banking Consultant. This involves back-to-back, high-volume inbound calls. Reasons for calls may include: general banking queries, transactions, payment difficulties, fraud, product help, troubleshooting, snd complaints. The nature of each call is unique, and this requires versatility and resilience to successfully support and provide a positive outcome.I demonstrate immaculate communication skills, both written and verbal. In doing so, I adapt to each unique customer with whom I interact with. Additional transferable skills I have developed in this role include: objection handling, complaints management, helping vulnerable customers, decisionmaking, and working as a team.My position also requires me to learn and multi-task with several CRM systems. Key Responsibilities:• Protected information and maintained confidentiality.• Accomplished tasks with enthusiasm and skills in time management.• Attended quickly to emergencies and helped resolve concerns.• Dealt professionally with issues and complaints, helping develop and implement successful resolutions.• Updated system records with current information.• Assisted team members with tasks and consistently meet targets.• Handled team filing, data entry and recordkeeping.• Answered calls promptly and delivered faultless service for diverse needs.• Stayed collected and calm during difficult situations and interactions.• Met high-volume demands with enthusiasm and quality service and support.

Lancashire, England, United Kingdom

— Study design briefs and determine requirements.— Schedule projects and define budget constraints.— Conceptualize visuals based on requirements.— Prepare rough drafts and present ideas.— Develop illustrations, logos and other designs using design software such as Adobe Suite and Canva or by hand.

United Kingdom

Successfully completed Channel 4's Work Experience Programme,gaining valuable insights into multiple areas of the companyincluding Marketing, Design, Studios, commisioning, sales, consumerinsight, and legal and compliance.I consistantly demonstrated dedication by completing assignedmodules and tasks - delivering high-quality work for the 4Skillsprogramme and gained practical experience in various aspects of media &broadcasting, allowing me to develop a deeper understanding of thecreative industry.

Lancashire, England, United Kingdom

— Contributing to Web design and marketing plan of in house team— Assisting with advertising & Graphic Design for promotion and branding.

— Contributing to the development of visual concepts and created visual assets across campaigns, websites, and printed materials online & offline.— Liaising with clients to translate goals into design concepts.— Working with the in house Media Communications team.— Learnt about marketing and data analysis

Bachelor Of Arts - Ba, Design And Innovation

This general design degree focuses on developing creative thinking and practical work to address many problems, not just those.

Btec Level 2 & 3 National Extended Diploma In Art And Design Practice, Merit/Distinction

Created projects and studied multiple subjects such as: - FINE ART - GRAPHIC DESIGN - TEXTILES - 3D ART - PHOTOGRAPHY