Shayla Cornell Email & Phone Number

Auburn, California, United States

• Financial and operational accountability for the Sizzler Auburn restaurant operations.• Schedule and direct staff in daily work assignment to maximize productivity.• Optimize sales by controlling food, beverage, and labor costs daily.• Reduced labor cost from 34% to 21%.• Efficiently resolved problems or concerns to the satisfaction of all involved parties.• Lead a team of over 25, including 1 Assistant Managers and 3 Team Leads.• Hires and facilitates training of new employees.• Oversee food preparation and quality meets the standards.• Monthly Inventory and COG with less than 1% deviation.

Palo Alto

• Managed operations for smooth functioning operation while maintaining a high standard of customer satisfaction.• Assisted with interviewing, hiring, training and development of qualified employees.• Managed back of house operations including food preparation, quality control and expediting continuously achieved a 100% audit on inventory and a 98% customer service satisfaction on food quality and timing.• Closely followed standard procedures for safe food preparation, assembly, and presentation to ensure customer satisfaction.• Developed successful advertising campaign, driving brand awareness, and increasing catering sales by 400%.

• Annual Sales Volume: $1.6 Million• Sales increase from $1.5 Million from catering efforts and local marketing• Maintains solid operations with 2% or less error rate on catering orders• 1 of 2 company stores to drive YTD sales increase in both café and catering sales• Managed catering and training “hub”• Oversee food preparation and quality meets the standards• Reduced labor cost from 28% to 22%• Maintains food cost with portion and weight controls• Oversees 20 + employees and catering staff• Maintain labor productivity while minimum wage increased• Lead a team of over 25, including 2 Assistant Managers and 1 Catering Assistant Manager