• Provide leadership to the financial aid counselors by providing coaching and feedback on best practices to deliver outstanding customer service while maintaining compliance. Led annual review assessments, talent development planning and support.• Created, implemented and manage an internal audit system to proactively prevent, catch and correct compliance issues.• Accountable for the overall daily operations of the financial aid office and compliance to all Title IV related state, federal and accreditor regulations.• Compile, analyze and organize data for various federal, state, accreditor and internal business requirements and reports.• Important participant on the leadership team by strategic planning and implementation, budgeting, forecasting and driving business.

• Led for the overall operations of the student services department including implementing and continuously re-evaluating policies and procedures to increase student success metrics and adapting to the ever-changing compliance requirements.• Counseled and coached students individually on academics, attendance and behavioral issues. Developed individualized success plans based on student needs and barriers, including disability accommodations in compliance with the ADA.• Oversaw the student academic files including implementing an internal audit on student files for accuracy, consistency and regulatory compliance.• Acted as investigator and deputy coordinator for issues related to sexual misconduct, discrimination or harassment (Title IX and Violence Against Women Act). Campus Security Authority (CSA) responsible for implementing and managing the daily reporting and regulations as mandated by the Clery Act. Managed Clery crime reports for the institute.

• Handled the overall daily operations of the office from human resources to general operations.• Developed and implemented all employee policies and procedures including an employee manual, review process, on and off boarding.• Arbitrated all employee issues including disciplinary interventions, recruiting, interviewing, reviews, orientations, scheduling, employee relations and benefits education.• Managed various accounting duties including processing accounts receivable payments, payroll administration, G/L entries, monthly bank reconciliations and sales reporting.• Executed all benefits administration comprising annual insurance renewal bids with vendors, all employee inquiries and change requests.

Orchestrated all aspects of a successful greeting card company including providing excellent customer service, systems operation and maintenance, inventory control and order processing. Created processes and procedures for ensuring proficiency and accuracy to order processing and handling accounts receivables. Collaborated with office team members to provide effective communications across departments.

Held a variety of business administrative roles with a steady progression of responsibility. Began as customer service representative and quickly took on additional responsibilities including inventory control for multiple warehouses and raw material, packaging and print purchasing. Accountable for all office needs including office supplies and equipment, vendor management, building security, appliance maintenance, utilities and cleaning services.