Shayla Gibson, Csm®, Cspo® Email and Phone Number
Shayla Gibson, Csm®, Cspo® work email
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Shayla Gibson, Csm®, Cspo® personal email
👀 What Do I Do? 👀I am a bridge builder who connects technical brilliance with strategic business goals and expertly bridges the gap between technical and non-technical teams. As a linchpin, I curate spaces of collaboration by demystifying complex technical concepts and facilitating a seamless flow of information. 🤔 How Do I Do It? 🤔I dive deep to grasp every nuance, from overarching visions to intricate details, bringing a unique perspective that enriches every project I touch. In the environments I lead, I wield my soft skills to foster a sense of community and belonging, making every team member feel truly valued and empowered. My commitment to cultivating diverse, open, and safe workspaces not only enhances well-being but also sparks innovation and boosts productivity. By ensuring that each individual can contribute their best, I help create workplaces where creativity flourishes and everyone can thrive.📚My Street Cred📚 (Credentials/Background)With an extensive background spanning over eight years in strategic operations, initiatives, and project management, I have a proven track record of driving significant organizational change across the banking, finance, and fintech sectors. At the heart of my professional journey is a strong focus on leading the implementation of innovative cutting-edge technology and enhancing internal processes to streamline operations and increase efficiency. I have not just been a manager but a strategic thinker, utilizing my deep industry knowledge and technical expertise to drive decisions that align with corporate goals. My approach always involves close collaboration with cross-functional teams and executives🎉Contect with me! Let’s bridge gaps and build greatness together! Whether it’s demystifying tech or sparking innovation, I’m all about making magic happen. If you’re into creating collaborative, inclusive spaces where everyone thrives and crushes those objectives. Let’s connect and make some waves! 🚀💡Expertise💡🖊 Agile Methodology 🖊Enterprise/Company Technology-Based Projects 🖊Enterprise/Company Change Projects🖊Diversity & Inclusion 🖊Shared Experiences and Encourages Collaboration🖊Coach for Team Development🖊Conflict Facilitation🖊Project Management🖊Project and Program Management🛠Skills🛠✅️Program and Project Management✅️Delivery Management /Customer Lifecycle ✅️Large- & Small-scale Change management✅️Process Improvement✅️Strategic Initiatives and Operations
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Director Of Strategic PlanningPgh.AiPittsburgh, Pa, Us
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Senior Product Operations Manager / Delivery ManagerTreasury Prime Mar 2024 - PresentSan Francisco, California, UsIn this role, I function as a Technical Project Manager and a Product Manager with my primary focus on Strategic initiatives and Product rollout- By being a leader in Change Management I drove organizational transformation initiatives, ensuring smooth transitions without compromising employee morale or productivity, achieving a 95% satisfaction rate.- Increase time to Revenue: Increased time to revenue for new product. By creating project plans for cross-functional teams to work off, I reduced implementation from 6 months to 35 business days.- Created a customer feedback cycle that increased our ability to build more products that our customers want.- Spearheaded the first product to be launched within 30 business days- Launched an initiative to enhance public-facing documentation to be more robust and allow for easier maintenance by creating multiple system automation. -
Technical Services Operation Manager (Special Projects)Treasury Prime Sep 2023 - Apr 2024San Francisco, California, UsIn this role I functioning as a Technical Project Manager within our Operations Department with my primary focus on Strategic initiatives • Successfully lead the implementation of our customer support-facing platform, transforming our customer service capabilities. This involved vendor selection, contract negotiations, and close collaboration with cross-functional teams to customize and integrate the platform seamlessly. Overseeing data migration, quality assurance, and user training, resulting in improved response times, issue resolution rates, and heightened customer satisfaction. Implemented change management strategies for smooth adoption and demonstrated expertise in vendor management, project execution, and enhancing customer experiences. Created and KPI metrics with the goal of improving response times by 30%Exceeded the planned 30% adoption rate within 45 days with the adoption rate of 80% for external customers Eliminated 71.3% of external facing channels hence the growth of the Support Platform Adoption. Currently working to enhance over 100 customers/company's contacts with more robust roles. This requires working with internal Account Managers, Salesforce Administrator, and our External Customers. Planned completion is by March 2024
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Technical Project/Program ManagerTreasury Prime Apr 2022 - Sep 2023San Francisco, California, Us• Lead, coordinate, and managed 6 ongoing Bank and Fintech Implementations and strategic projects through their entire lifecycle.• Managed Project and Program teams across various cross functional teams, by provided updates, action items, facilitating meetings/events and relationship managing • Spreadhead various leadership and stakeholder meetings regarding various workstreams, both medium and long-term strategic initiatives, and roadmaps• in collaboration with fintech and bank partners that will deliver quantifiable business results • Identify and analyze risks and opportunities internally and externally. While taking the initiative to create contingency plans, identify triggers and follow through to make these ideas a reality.• Subject Matter Expert in developer APIs, Banking Infrastructure and Payments. Using this knowledge to educate Banks, FinTech’s, and Internal personnel.• Iterated, innovated and adapted to the fast-moving pace of start-up lifestyle. By working on stretch projects to improve collaboration, create and implement new processes and provide a framework for future projects and programs.
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Board MemberCommunity Human Services Jul 2024 - PresentPittsburgh, Pennsylvania, UsAs a board member of CHS, I contribute to the governance, financial oversight, and strategic direction of the organization. I work collaboratively with the leadership team to ensure CHS’s mission of addressing housing, health, and human services is effectively delivered to underserved communities. I also support fundraising initiatives and serve as an advocate for the organization’s efforts within the community. -
Lead Project Manager/ Scrum MasterBny Mellon Aug 2021 - Apr 2022New York, Ny, Us• Directs changes to project scope and cost and implemented appropriate change management processes to keep the project on track.• Develops project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.• Manages and led multi-disciplinary design team throughout development and contract document phases for $600,000project.• Applies agile project development methodologies as part of the corporate projects and different projects to unify techniques on project status. • Manages 3 project teams in an Agile environment, realizing success through the application of SDLC methodologies and exceptional leadership skills.• Recognizes as “the go-to person” for the Knowledge around corporate agile alignment and risk management of IT Project Management assignments.• Produces reports and craft communications for customers and senior leaders on progress and roadblocks. -
Technical Project LeadBny Mellon Mar 2020 - Aug 2021New York, Ny, Us• Responsible for leading and managing the departments New Infrastructure Migration project • Built and utilized reporting systems to keep customers and management in the loop with the latest information.• Produced reports and updated customers and senior leaders on progress and roadblocks.• Closely collaborated with project members to identify and quickly address problems.• Planned and arranged meetings with external organizations and individuals, enabling parties to meet and discuss project progress.• Managed and motivated project team of 12 individuals to promote collaboration and keep members on-task and productive.• Maintained project schedules by managing timelines and making proactive adjustments.
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Senior Analyst, Cash Processing & Funds TransferBny Mellon Jul 2017 - Mar 2020New York, Ny, UsMany roles/responsibilities overlap from previous positions, however, more focus is on Client facing projects, Management, and Coordination of work• Responsible for monitoring/troubleshooting file transmissions for various Treasury Services departments• Supported production monitoring including working directly with clients to resolve technical or format issues• Managed a team of 5 individuals with varying levels of experience• Coordinates account creation and customer testing to ensure onboarding and operations are accurate.• Proficient in EDI X12, XML, SWIFT, and other industry standard file for
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Eso Tech Process Expert IiBny Mellon Nov 2016 - Jul 2017New York, Ny, UsIn addition to my daily task described in ESO Tech Process I; I provide testing support for new and existing customers. Provide assistance in various internal projects related to various payment standards/methodologies including Wire Transfer, ACH, iTelecash, and EDI X12 structure.• Setup and Testing with existing clients and new customers fulfill requested services• Communicate with both clients and various internal departments to provide assistance with additional projects and ad hoc request • Responsible for updating, investigating and handling OFAC requests from both internal and external sources.• Acted as subject matter expert in support for project management tasks• Owned the maintenance of updating our departmental processes on a periodic basis to ensure all records and procedures met the audit requirements and management approval
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Eso Tech Process Expert IBny Mellon Apr 2016 - Nov 2016New York, Ny, UsAs an Electronic Service Operations (ESO) Technician I support electronic payment initiation and processing for Working Capital Solutions within the PS&IS sector. The main focus is on managing and controlling high levels of risk and liability inherent in the various automated payment functions. My current profession allows me to have a technical understanding of online transaction systems investigation techniques, including, ability to research datasets in multiple formats and multiple platforms, Unix, IBM Mainframe, and PC/LAN, able to use system directories, files and logs for research, understand online transaction processing, how-to pinpoint processing problems, and communicate issues and impacts. I daily investigate problems within various payment standards/methodologies including Wire Transfer, ACH, iTelecash, and EDI X12 structure. While also supporting processes for payment origination and receivables including iTelecash web support and data transmissions. • Expert in the understanding of various online transactions systems• Researched and investigated numerous datasets while using platforms such as; UNIX, IBM Mainframe PC/LAN, SQL based programs• Served as subject matter expert to troubleshoot systematic errors in order to eliminate critical internal and external errors
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Junior Technical Business AnalystSdlc Partners, L.P. Jun 2015 - Apr 2016Pittsburgh, Pa, Us• Benefits Analyst/Medical benefits coder. Contractor position through SDLC with Highmark • Analyze basic processes, problem solving, and advance ability to work under pressure to support the clients organizational business areas• Responsible for updates, creation and maintenance of the client products through numerous database systems.• Communicate effectively with various levels of the organization both the client and SDLC personnel providing support and/or a transfer of information.• Balance different task, for different work groups by completing priority work fast and correct within moments notice.• Daily use of various well-known programs such as Microsoft Word, Microsoft Excel, SQL program, Microsoft One Note, and Microsoft SharePoint; among others oriented towards specific work-related task. -
InternshipThiel College Career Center And Development Sep 2014 - Apr 2015Greenville, Pa, Us• Consult and edit resumes to reflect students’ strengths and goals• Maintain an organize schedule through Microsoft Office, Google Calendar and Outlook • Contact students via email and make appointments around their schedules• Provide individualize counseling to both upper- and lower-classmen -
Student CookAvi Foodsystems Aug 2013 - Apr 2015Warren, Oh, Us• Prepare, Cook, and Serve food• Take a variety of different food/drink orders quickly and efficiently, even in response to high volume of customers.• Clean and sanitize work area per health codes.• Ability to work independently and show great leadership skills in supervising new members of the team• Trained new members, with patience and professionalism while supervisor both present and not. -
Assistant TechnicianServicemaster Dec 2011 - Dec 2014Atlanta, Georgia, Us• Respond to small scale and/or catastrophic water and fire damages• Perform Cleaning and laundry services for elderly program• Fire Cleaning, Water Damage Restoration, Carpet and Upholstery Cleaning Training• Provide a high degree of professionalism, initiative in getting the job done in a timely manor -
Sales RepresentativeVector Marketing May 2014 - Aug 2014Olean, Ny, Us• Make appointment based around clients and personal schedule. Using outlook, Google Calendar. • Talk to a variety of people, through email, phone and in person about product.• Volunteer free time in office to make phone calls help with managers training and other various task as needed. • Collaborated with colleagues and management to maximized performance inside and outside the work office
Shayla Gibson, Csm®, Cspo® Education Details
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Thiel CollegeSociology. And Criminal Justice
Frequently Asked Questions about Shayla Gibson, Csm®, Cspo®
What company does Shayla Gibson, Csm®, Cspo® work for?
Shayla Gibson, Csm®, Cspo® works for Pgh.ai
What is Shayla Gibson, Csm®, Cspo®'s role at the current company?
Shayla Gibson, Csm®, Cspo®'s current role is Director of Strategic Planning.
What is Shayla Gibson, Csm®, Cspo®'s email address?
Shayla Gibson, Csm®, Cspo®'s email address is sh****@****lon.com
What schools did Shayla Gibson, Csm®, Cspo® attend?
Shayla Gibson, Csm®, Cspo® attended Thiel College.
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