Shayla Paramore Email & Phone Number

Dallas, Texas

Dallas, Texas

• Worked on the Mortgage Collections Team, providing payments solutions to customers of delinquent loans.• Acts as a resource for difficult customer situations because of ability to effectively resolve such situations and/or calm the customer• Continues to work towards completing tasks even when faced with difficulties• Ability to handle multiple projects simultaneously• Experience in answering and forwarding calls in an articulate and professional manner• Manage a portfolio of delinquent accounts referred by various clients• Thoroughly reviews correspondence and identify problems• Analyze credit reports, loan histories, and personal records• Review ongoing workout plans with customers, evaluate their needs/issues, and counsel them appropriately

Desoto, Texas

• Demonstrates willingness to work with and assists team members in achieving their goals• Mange and balance the cash register, stock items, inventory, closing duties. • Ability to meet deadlines successfully • Motivated and enthusiastic about developing good relations with customers and other employees• Detail-oriented with strong organizational skills• Mange and balance the cash register, stock items, inventory, closing duties. • Attentive to coworkers, managers, and customer’s needs.

Paralegal Certificate Dec. 2016, Legal Assistant/Paralegal

Bachelor’S Degree, University Studies