-Upscale bakery focusing on premium desserts with a dash of humanity-Increased annual sales by over 300% in 2020-SEO-Website design-Strategic social media marketing (Facebook, Instagram, email)-Networking-Vend at monthly and annual festivals, converting new customers into repeat business-Singlehandedly designed and implemented branding overhaul, aligning mission with image, increasing revenue and reaching higher-end clientele

-Provide administrative support to and manage calendars of C-Suite and VPs of a network of 21 charter schools increasing efficiency by 35%-Function as Chief of Staff to 21 Executive Assistants at the school level-Develop, maintain, and distribute internal communications to 400+ employees-Coordinate and book travel for employees company wide, totaling over 1,300 reservations annually-Successfully plan all aspects of annual Summer Leadership Conference for 100attendees to include venue selection, meeting space requirements, travel, audiovisual, vendor booths, meals, team building exercise, presenter needs, supplies, communications, and swag bags. Resulted in the successful professional development of 45 principals, assistant principals, and regional directors-Design and print graduation invitations and holiday cards annually for 21 schoolsand distribute to over 400 stakeholders-Spearhead and coordinate 5 different holiday parties for individual regions-Develop Standard Operating Procedures manual for Travel Policy, ExecutiveAssistant position, Summer Leadership Conference, resulting in a 96% increase inproductivity-Assist with HR functions including hiring of Principals, corporate team members,and performing media searches on candidates resulting in onboarding newemployees 25% faster-Manage corporate card with $100k limit. File 60+ expenses monthly, and approve8 subordinate expense reports bi-monthly-Orchestrate quarterly board meetings to include developing binders, coordinating presentations, venue selection, travel arrangements, and meals-Coordinate catering, morale/team building activities, and philanthropic events at the corporate level monthly

Train 500 students annually, 10-20 students weeklyReceived 100% on all evaluations for TAIS, Situational Training Exercise (STX), and ATNAVICSReconfigured and rewired ATNAVICS and TAIS classrooms with 16 SRNC-17 to ensure compliance with COVID-19 and social distancing guidelines with no loss of student training timeApply a combination of instructional methods and techniques, leading to an increase in student performance of 15% Responsible for the readiness of 16 TAIS SRNC-17 and 2 TAIS sheltersTroubleshoot software malfunctions of TAIS 12.5 softwareAssisted with the installation of TAIS 12.5 software of 16 SRNC-17Assisted with the reconfiguration and reimaging of 16 TAIS SRNC-17 with TAIS Cyber Security Update with no loss to student training timeConduct student training involving any and all aspects of operating TAIS for airspace control responsibilities, operations, and procedures, with 100% passing rate for all soldiersServe as primary instructor on TAIS and Radar ACS at STX, simulating use of TAIS and radar in conjunction with ATC tower and flight operations in a tactical environmentUtilized as a subject matter expert with TAIS software and shelter, troubleshooting and bringing tactical system back to operational state after technical failuresTrained 2 military instructors at STX on TAIS and ACS operations in less than 1 month, resulting in 50% increase in training developmentTrain students on radar procedures utilizing the ACSTroubleshoot ACS software Serve as SME at STX on all aspects of the ACS and TAISConduct initial academics in classroom setting for both TAIS, ATNAVICS, and ACS operations using developed lesson plans, examinations, and practical exercisesAdvise on controversial matters, and review completed projects for conformity with training criteria and for effectiveness in meeting expected results or requirementsCoordinate with 2 senior TAIS and ATNAVICS developers to modify and update lesson plans

Provide emergency assistance to aircraft in distress. Assist the Aviation Safety Officer by notification of precautionary and other emergency landings reported over the Central Crash Phone SystemProvide airport advisory service with wind direction and speed, current altimeter and any reported traffic to aircraft during hours the tower is closed and advise aircraft of alternate airfields in the event of severe weather or other airfield route emergenciesInput information from flight plans into the Aeronautical Information System (Revised) (AISR). Formulate and issue Notice to Airmen (NOTAM) information on equipment outages to assist pilots and air traffic controllers to provide status of aircraft and related equipmentReceive flight plans and review for completeness and compliance with established DoD, DA, FAA regulations, polices and Standard Operating ProceduresProvide flight planning assistance to pilots. Recommend alternate routes or other flight plan changesOperate UHF/VHF and FM air to ground communications equipment to communicate with pilots before and during flightsProvide current and projected weather conditions and severe weather warnings to ensure safe operation of assigned aircraftConduct, receive, and document shift change briefings. Maintain the Airfield Log to document the events of the day such as emergencies, weather advisories, taxiway conditions, etc. Responsible for aircraft key control and aircraft credit card securitySchedule and assign aircraft to instructor pilots and trainees

-Assistant to Battalion Commander and Sargent Major, in a unit with over 50 soldiers-Additional duty, in conjunction with Air Traffic Control Duties-Managed Battalion taskers from 11th Aviation Command. Responsible for ensuring Battalion’s senior leaders completed US Army directed tasks correctly and on time, achieving 98% compliancy-Interpreted and implemented directives and regulations from higher personnel-Developed and maintained memorandums, presentations, spreadsheets, logs, and correspondence on behalf of senior leaders weekly-Prepared correspondence and personnel actions in accordance with policies and regulations daily-Provided general clerical assistance to Battalion senior leaders weekly-Recorded and disseminated meeting minutes-Authorized Battalion key custodian, protecting building, vehicles, and over $30 million dollars of military equipment and weapons.-Typed a variety of documents in final form, including meeting minutes, from rough drafts, notes, and oral instructions-Ensured correct spelling, format, and grammar on official documents requiring senior military officials' signature-Defense System Travel Administrator. Responsible for reserving and approving travel arrangements, lodging accommodations, rental vehicles, and per-diem rates for individuals traveling on missions and for professional development courses. Processed travel vouchers upon completion up to $500k-Established priorities, provided advice and assistance on all administrative matters for senior leaders-Scheduled pre-briefs and answered questions pertaining to events and activities involving senior military officials-Coordinated with multiple entities to plan Battalion level multi-day training events, resulting in a 93% pass rate for all Soldiers

The Air Traffic Services Standardization Element (ATSSE) is a unique organizational design of the Theater Aviation Operations Group. Responsibilities and capabilities include:• Provides oversight, technical expertise, standardization to Army airfields at theater level and quality assurance for training and certification of controllers and ATS maintenance personnel.• Develops special use airspace for restricted areas, transition areas and control zones. • Element serves as the primary staff coordinator for ATS matters within the theater area.• Defense Travel System (DTS) administrator• Federal Aviation Administration (FAA) certified in Terminal Instrument Procedures (TERPS)

Highly technical leadership position responsible for logistics, records management, and communications. Must also remain tactically and technically proficient in Soldier tasks. Responsibilities and achievements include:• Provided the safe, orderly, and expeditious flow of air traffic to aircraft operating within assigned airspace• Directed, managed, and oversaw all phases of subordinates’ tasks• Maintained and developed facility records and documents• Trained and mentored soldiers in air traffic control, professional progression, and personal development• 2012 2-58th Aviation Operations Battalion Soldier of the Year• February 2011 2-58th Aviation Operations Battalion Soldier of the Month• Recipient of two Army Commendation Medals, five Army Achievement Medals and three Certificates of Achievement• Graduate of Warrior Leadership Course

Administrative leadership position in support of Southeastern Regional Sales Manager, District Sales Managers, and associated customer accounts at an international Fortune 500 corporation. • Advanced knowledge in Microsoft Suite (Word, Excel, PowerPoint, Maps), OMNI, and SalesForce• Compile monthly and quarterly reports on client information, sales performance, and accounts receivable• Coordinate travel, lodging, meeting room, catering, and itinerary for Regional Sales Business Meeting• Recognized by senior management for realigning sales territories for the 6 North American regions and 20+ Sales Managers• Provide excellent internal and external customer service• Compose correspondence, briefings, presentations, and memorandums utilizing Word processing software• Maintain and manage Outlook calendar and schedule

Team planning effort to coordinate and implement the 2009, 400 plus attendee, premier state conference on aging. Responsibilities include:• Raised over $150,000 to fund event through membership enrollment, event registration, sponsorship, and sale of exhibit hall booths• Developed and customized VIP Sponsorship packages• Maintained existing and developed new relationships with sponsors and attendees• Developed, organized, and managed exhibit hall for over 60 vendors• Designed and executed the development of VIP invitations and sponsor banners• Updated, maintained, and analyzed financial data

Human services position responsible for exceptional customer service, quality assurance, financial management and training. Responsibilities and achievements include:• Trained and supervised front desk staff• Developed and implemented customer service quality management plan• Developed and implemented front desk telephone customer service script, ensuring efficient and pleasant guest relations• Recruited and accommodated VIP guests• Initiated group and conference room sales• Compiled and managed guest records• Compiled and analyzed financial records• Interviewed new hires• Attended to guest complaints and ensured a high level of customer satisfaction• Completed room reservations, performed check in and check out tasks• Coordinated with food and beverage and housekeeping departments for conference room bookings• Two time recipient of Employee of the Month• Received the most 5/5 star customer service rating from guests in post-stay surveys