Shayla Bunch Email & Phone Number

San Leandro, CA, US

Oakland, California, US

Oakland, California, US

Oakland, California, US

Oakland, California, US

San Francisco, California, US

Maintained the integrity of Engineering, Product and Design (EPD) organization data by auditing, entering and updating team data into “Dropabout”, our internal employee directory used by Global teamsCreated Monthly Metrics Review Meeting for the Central Services Organization to track status and metrics on current programs which included defining metrics to.

San Francisco, California, US

Coordinated recruiting process for Global 600+ engineering organization which included scheduling interviews, in person meetings, lunches and follow up meetings to ensure a smooth and delightful experience for each candidateManaged increasing interview demand by setting up a mentor/mentee relationship to ramp up new engineers as interviewers to improve.

San Francisco, California, US

Extremely complex booking process Duties:: -Scheduling interviews for Engineering candidates - this involves coordinating schedules of HUNDREDS of engineers-Coordinating calendars, in person meetings, lunches and follow up meetings -Acting as the face for Dropbox and helping to create candidate experience ​1 candidate interview includes a phone screen, an.

San Francisco, CA, US

San Jose, CA, US

• Customer Services Advisor via telephone, email, and live chat. Managed live order fulfillments, returns and exchanges. Collaborated with engineering team to troubleshoot and resolve product quality issues. Assisted.
• Recognized as one of the top customer service performers, receiving the second highest peer review score on the team
• Saved the company money by proactively identifying orders with potential issues and cancelling orders in advance that could not be fulfilled.
• Routinely took the initiative to handle difficult customer situations.
• Introduced a new system for recognizing fraudsters; saved the team time by using an accessible document to quickly identify customers on the fraud list.
• Transitioned with Shutl from a small start-up company to a large corporation through the acquisition with eBay; assimilated easily to my expanded team with increased responsibility.

Atlanta, GA, US

• Assisted career counselors in administrative support, project management and marketing.
• Assembled resume books, itineraries, and contact lists for student visits to prospective employers.
• Marketed job and internship opportunities by designing and developing flyers for company presentations and job and internship postings; flyers were displayed on informational televisions and posted around the BBA.
• Managed student walk-in visits and employment statistics; updated student information on EagleOps Online Database
• Researched and compiled a list of internship and rotational programs for current BBA students.
• Saved career coaches time by taking care of tasks such as printing, copying and assembling documents.

• Engaged in customer support, brand engagement, and social media strategy.
• Collaborated with customer support and engineering team to address 30-50 tickets per day in Zendesk to solve customer support issues; consistently maintained a customer satisfaction rating of at least 90%.
• Increased brand engagement by creating social media content on Facebook, managing company’s YouTube channel, implementing and running a sticker contest, and developing company’s Pinterest presence.
• Compiled a list of the top 100 buyers and sellers in an excel spreadsheet with contact information to gift them a small token of appreciation and introduce to them the new brand, Lish.
• Spearheaded, with the help of the Office Manager, the logistics of packaging and shipping customized Rubik’s cubes to top influencers to promote the new product, Lish.

Oakland, CA, US

• Educational program to put high-potential, low-income middle school students on the path to college.
• Selected as keynote speaker at Breakthrough Austin’s Summer Celebration.
• Taught math to 30 rising 6th graders; created 1/3 of the math curriculum on topics including circumference, fractions, and areas; developed homework assignments; administered and graded tests.
• Closely advised five 6th graders: tracked academic progress, communicated with parents to address any issues, reviewed homework, and served as students’ main point of contact in the program.
• Introduced a Bookmark Competition for the students and teachers surrounding themed summer reading.
• Participated on the Planning Committee for the Celebration program for the 63 students and their families.

Redwood City, CA, US

Assisted instructors with teaching about the bay, ocean, and marine life; helped adapt information for various ages.Supervised field trips, including overnights; developed activities to engage students with marine science topics.Worked with groups of 10-12 students, ranging in age from kindergarten through 8th grade.

Bachelor Of Arts (B.A.), Psychology

High School

Education record