Shayla Pham Email & Phone Number

Toronto, On, Ca

Toronto

• Perform receptionist duties (e.g., greeting guests, answering and transferring calls, replying to emails, booking meeting rooms, etc.)• Maintain the cleanliness of the reception desk• Responsible for ensuring the security of the front desk (e.g., visitor sign-in protocols, alerting building security of emergencies, etc.)• Delegate tasks to the appropriate Office Services team member• Maintain the Office Services Sharepoint website• Prepare work permits for catering… Show more • Perform receptionist duties (e.g., greeting guests, answering and transferring calls, replying to emails, booking meeting rooms, etc.)• Maintain the cleanliness of the reception desk• Responsible for ensuring the security of the front desk (e.g., visitor sign-in protocols, alerting building security of emergencies, etc.)• Delegate tasks to the appropriate Office Services team member• Maintain the Office Services Sharepoint website• Prepare work permits for catering vendors• Ensure catering vendor’s Certificate of Insurance (COI) is up to date• Inform employees of office procedures and protocols (e.g., how to register a visitor, how to submit certain tickets, etc.)• Responsible as the Fire Safety Representative (e.g., organizing and updating the Fire Safety team, updating fire safety protocols, creating office emergency signage, etc.)• Being an active Joint Health and Safety Committee member (e.g., providing updates on fire safety, organizing and conducting workplace inspections, providing feedback and ideas to ensure a safer workplace, etc.)• Being an active Social Committee member (e.g., assisting with the preparation and success of office events, creating event posters, etc.) Show less

Toronto, Ontario, Canada

• Maintain the cleanliness and inventory of copy rooms and kitchenettes• Responsible for maintaining and updating office supply inventory• Responsible for the completion of task assigned tickets• Assist in preparation and completion for all onboarding and offboarding tasks• Prepare boardrooms prior to board meetings• Perform receptionist duties (e.g., answering and transferring calls, replying to emails, booking meeting rooms, etc.)

Toronto, Ontario, Canada

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.• Assess guests’ needs to provide customized, effective purchase and return solutions and support.• Provide technical product education by articulating the value and benefit of the product.• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales,… Show more • Interact with guests to ensure a great guest experience in a manner that values guests’ time.• Assess guests’ needs to provide customized, effective purchase and return solutions and support.• Provide technical product education by articulating the value and benefit of the product.• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests. Show less

Toronto, Ontario, Canada

• Liaising with agencies, collaborators, industry sponsors, faculty and other stakeholders regarding funding applications• Coordinating meeting schedules, agendas, materials, action and follow-up items

• Assisting the creation of a literature reviews• Qualitatively analyze data• Manage and respond to project related email• Attend project meetings• Summarize project results• Prepare progress reports• Prepare other articles, reports, and presentations• Write and contribute to publications

Vaughan, Ontario, Canada

• Responsible for opening and closing store• Handling cash and deposit forms• Communicate with team and manager of any upcoming sales, notice from headquarters• Assisting with training and mentoring new recruits• Greeting and informing customers of ongoing store sales• Assisting with organizing product shipment• Answering customers’ questions (i.e., product knowledge, warranties, store policies)

Canada

• Greeting and informing customers of ongoing store sales• Assisting with organizing product shipment• Answering customers’ questions (i.e., product knowledge, warranties, store policies)

Vaughan, Ontario, Canada

• Greeted and informed customers of our products• Applied products (i.e., screen protectors, style skins) in-person• Handled cash and inventory• Opened and closed the kiosk following a provided checklist• Ensured the safe caring and storage of customer devices• Provided after-care instructions to customers

• Thesis Study: Post-Secondary Teachers’ Perceptions of Stress and Coping Strategies During the COVID-19 Pandemic• Worked under thesis supervisor to conduct a qualitative study for undergraduate thesis• Written a literature review using scholarly articles found on school database• Recruited and conducted semi-structured interviews via online (e.g., Microsoft Teams, Qualtrics)• Transcribed and analyzed interviews using a thematic analysis method• Written and submitted final… Show more • Thesis Study: Post-Secondary Teachers’ Perceptions of Stress and Coping Strategies During the COVID-19 Pandemic• Worked under thesis supervisor to conduct a qualitative study for undergraduate thesis• Written a literature review using scholarly articles found on school database• Recruited and conducted semi-structured interviews via online (e.g., Microsoft Teams, Qualtrics)• Transcribed and analyzed interviews using a thematic analysis method• Written and submitted final thesis report to thesis course advisor and thesis supervisor Show less

• Initially undergrad research intern placement, later continued to volunteer under TLR• Assisted in the conduction of a qualitative study on stress and student academic achievement• Constructed a literature review• Transcribed individual and focus group interviews• Conducting qualitative data analysis• Assisted in research publication

Ontario, Canada

• Welcomed customers• Guided customers to their assigned seats• Updated customers on meal specials• Ensured the front area is clean and organized • Reception work including reservations and tale-out orders• Answered customers' questions (i.e., restaurant hours, price, specials)

Ontario, Canada

• Recorded customer orders• Handled cash • Promoted new meal specials• Offered meal recommendations • Ensuring the cleanliness of the front• Restocked supplies• Meal prepping, making, and distributing

Bachelor Of Applied Science - Basc, Psychology, Gpa: 3.7/4.0

Honours Program

Graduate Degree, Research Analyst, Cgpa: 3.7/4.0

College Diploma, General Arts And Science

Certificate Of Achievement, Research Skills And Analysis