Shayla B. Email & Phone Number

Shayla B. is a Business Professional at Bank of America.

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  Fraud Analyst

  Bank Of America

  Jul 2024 - Present - Kennesaw, Georgia, United States

  Provides resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions.• Identifies client needs and recommends solutions when fraud has been identified• Records data captured during client interactions accurately• Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis• Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy• Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls