Shayleigh Raab Email & Phone Number

Leeds, England, United Kingdom

Leeds, England, United Kingdom

Dewsbury, England, United Kingdom

London, England, United Kingdom

Primary role was to provide PMO support to the Christie’s Technology Group (CTG), including the CIO and Senior Directors. This included but wasn’t limited to:● Managing the CIO and Senior Directors calendars, inboxes and travel needs across multiple time zones (USA, UK, India and Hong Kong)● Owning the contractor recruitment process from start to finish● Organising internal and external training● General admin support, including: creating power point decks, updating and managing the CTG Hub, creating meeting agendas and minutes, following up on action items, managing JIRA, Confluence and Slack access, vendor and supplier compliance, creating and managing Project Codes, office logistics and access passes● Organising all internal and external events: accommodation, flights, event logistics, budgeting, guest lists and agenda ● Managing annual and sickness leave● Go to person for issues within the CTG team, while also managing and rectifying said issues

London, England, United Kingdom

Primary role was ensuring that the client’s needs were continually met and that 5 star service wasachieved. This included but wasn’t limited to:● Ensuring that the building was shown to the highest standard● Managing client move-in’s and ensuring office set to the clients requirements, i.e. floor plan andlayout, I.T., telephones, decoration and furnishings.● Over-seeing the administration for new clients in terms of paperwork, contact telephone numbers, access cards, fire / health and safety expectations● Conducting viewings and putting together proposals for new business● Updating Rota and managing daily run sheet for Service Assistants

Hertfordshire, England, United Kingdom

This was a live in farm hand position and a temporary role that I took on Due to Covid-19.The day to day duties included; feeding the animals and mucking out stables, cleaning and maintaining the Bed and Breakfast rooms, general farm maintenance, and office administration and cleaning of horse Lorries.

London, England, United Kingdom

This was a contractor role and due to Covid-19 and the changes to the Hospital, agency staff were redeployed.As a domestic team leader, I was responsible for planning and organising the cleaning operations for theHospital during Covid-19. This included but was not limited to:● Recruiting and managing up to 40 new team members● Managing Health and Safety and ensuring relevant training is adhered to, while reporting to theDomestic Services Manager● Arranging and maintaining staff rotas for full time Hospital Staff and Agency Staff● Making sure all cleaning met quality standards through team meetings and spot checking● Managing absence and discipline● Working with the head Nurse of A&E to train specialist teams for Covid-19 lock down wards● Updating and generating Hospital Procedure Guidance’s

Hammersmith

Primary role to assist Company Director with day-to-day EA support including but not limited to:● Diary and calendar management, including scheduling internal and external meetings for clients,suppliers and staff● Booking travel arrangements for both business and pleasure● Day to day management of the office; Health & Safety, stock take, onboarding employees, answeringand vetting all incoming calls, liaising with building management● Liaising with clients, architects, designers and suppliers on architectural drawings, orders, labour andpricing● Preparing meeting agendas, attending meetings and taking meeting minutes and collatingdocumentation● Generating and updating client schedules of work for current and new projects● Processing payments and managing all ordering and invoices● Organising all internal and external events● Providing support to Project and Site Managers to ensure successful projects from start to finish.Projects ranged from £25k to £3m

London, United Kingdom

● Sole person in charge of all inbound and outbound leads. This was done by cold calling, attendingevents, LinkedIn outreach and email campaigns● Creation of reports from Salesforce for Board Meetings● Providing administration support for the Sales and Marketing Manager and Executive Chairman usingSalesforce and Office 365

London, United Kingdom

- Managing, organisation and coordination of large Marketing and Executive events. This included event research, venue and vendor finding, client liaison, formatting of inbound leads to be uploaded onto SalesForce and creation of event invites along with mail merge documents.- Travel bookings and schedule and diary management for the VP of EMEA.- Creation of the following SalesForce reports: - Pipeline and Bookings reports for each EMEA region. - Pipeline and Bookings reports for each EMEA region per Account Executive. - Data Quality Reports. - Achievement to Quota Reports. - On-boarding of Professional Services (PS) Contractors. - Creation of Projector (PS) Reports. - Booking meeting rooms and organising catering for internal and external meetings.- Assisting finance with reconciling incoming and outgoing payments for PS.- Ensuring smooth operation of all systems and personnel within the Sales and PS teams. - Arranging travel, accommodation and meetings for Senior Leaders and Clients.

London, Greater London, United Kingdom

- Managing and organisation of large Marketing and Executive events.- Booking of all domestic and international shipments of marketing collateral.- Use of all office Equipment and assisting team with any difficulties faced within the office. - Formatting Documents.- Placing Stationery orders and maintaining stock levels.- Booking meeting rooms and organising catering for internal and external meetings.- Assisting with internal and external training requirements.- Assisting finance with reconciling incoming and outgoing payments. - Ensuring smooth operation of all systems and personnel within the office. - Onboarding new employees. - Arranging travel, accommodation and meetings for Senior Leaders and Clients. - Formatting of inbound leads to be uploaded onto salesforce. - Generation and management of access pass.- Running and coordination of office refurbishment.- Assisting EMEA Executives with Sales reporting. - Organising of staff events for the Social Club and WLP (Women's Leadership Program).- Providing assistance with IT issues.

London, United Kingdom

- Managing the day to day running of the Servca 8te Platform. This consists of setting up new users and clients, processing cancellations and policy alterations, generating bordereau’s and providing the management team with MI reports.- Generating and maintaining Lloyds slips and templates. - Project managing the transfer of data, clients and policies from Acturis to Total Objects. - Communicating compliance related issues to employees across the business. - Managing all internal and external compliance with a strong focus on ARs and the FCA.  Undertaking of client file audits. - Managing complaints relating to Serva - Generating and managing insurer and client TOBA’s. - Assisting finance with reconciling incoming and outgoing payments. - Ensuring smooth operation of all systems and personnel within the office. - On-boarding new employees. - Arranging travel, accommodation and meetings for Senior Leaders and Clients. - Ordering of stationery and office supplies. - Liaising with IT in relation to technical issues.

Sydney, Australia

- Training, coaching and mentoring service specialists, colleagues, and undertaking on boarding / induction process for all new team members in ACS. - Providing high level support to my service manager. Managing and pro-actively assisting team members in all facets of Aon systems and general insurance requirements on a daily basis. - Providing client service support and assisting the Commercial & Corporate teams in handling all general insurance requirements. - Developing and maintaining meaningful working relationships with insurers, clients and colleagues through regular contact and liaison. - Identifying, compiling and managing information regarding account renewal, rounding and cross-sell opportunities. - Developing and devising strategic renewal strategy documentations pertaining high level information and benchmarking outputs. - Engaging with Aon’s placement team in strategizing renewal terms and outcomes for our clients.- Researching and answering client policy and coverage questions. - Requesting, installing and implementing policy changes and preparing new and renewal business submissions. - Managing policy checking and delivery within a suitable timeframe. - Developing program design and final proposals for clients. - Developing and maintaining relationships with underwriters across all lines of insurance. - Debt control and outstanding invoices. - Assisting in the handling of client claims. - Providing support and assistance to People Risk.

Sydney, Australia

- Training, coaching and mentoring service specialists, colleagues, and undertaking on boarding / induction process for all new team members in ACS. - Providing high level support to my service manager. Managing and pro-actively assisting team members in all facets of Aon systems and general insurance requirements on a daily basis. - Providing client service support and assisting the Commercial & Corporate teams in handling all general insurance requirements. - Developing and maintaining meaningful working relationships with insurers, clients and colleagues through regular contact and liaison. - Identifying, compiling and managing information regarding account renewal, rounding and cross-sell opportunities. - Developing and devising strategic renewal strategy documentations pertaining high level information and benchmarking outputs. - Engaging with Aon’s placement team in strategizing renewal terms and outcomes for our clients.- Researching and answering client policy and coverage questions. - Requesting, installing and implementing policy changes and preparing new and renewal business submissions. - Managing policy checking and delivery within a suitable timeframe. - Developing program design and final proposals for clients. - Developing and maintaining relationships with underwriters across all lines of insurance. - Debt control and outstanding invoices. - Assisting in the handling of client claims. - Providing support and assistance to People Risk.

Sydney, Australia

Primary Role was to assist the NSW Corporate Agricultural, Real Estate and Health teams with day to day administration support. This included, but wasn’t limited to:- Use of all office Equipment and assisting team with any difficulties faced - Use of Aonline, CRMS, CBS, GRIP, e*placement - Relief switch board when required due to illness or short staff - Invoicing of client’s insurance programs - Creating Certificates of Currency for teams as required - Formatting Documents i.e. renewal declarations, renewal reports - Placing Stationery orders and maintaining stock levels - Ensuring filing and filing check lists are up to date - Booking meeting rooms and organising catering for client meetings - Liaising with CWT to book relevant accommodation and flights for directors and client managers

Queensland, Australia

- Regular bar duties including service of alcoholic and none alcoholic beverages, changing empty kegs and restocking, taking food orders, cleaning and stocking of the bar, taking bookings and running events. - Making payments for Slot Machine winnings and clearing out full cash boxes.- Closure of the bar at the end of the day, including clearing out of ATM machines and tills. - Basic administration duties. - Mail run and distribution.

- Completion of tax return forms. - Collation and review of receipts and documentation for tax returns.- Answering of all incoming phone calls. - Writing up of outgoing cheques and banking duties. - Daily mail run and distribution.- Filing and archiving.

Sydney, Australia

- Answering and vetting all incoming phone calls (up to 80+ per day).- Invoicing and reconciliation of accounts payable and receivable. - Creation and distribution of product orders to the relevant teams and distribution areas.- Creation of quotations for customers and suppliers.- Liaising with manufacturers on pricing and service.- Booking in and managing all incoming and outgoing shipments. - Writing up of outgoing cheques and banking duties. - Daily mail run and distribution.- Filing and archiving.