Shayley Swanson Email & Phone Number

• Worked with the sales team at the close of sale to provide a seamless transition for over 40+ clients from the sale cycle to implementation during the internal handoff process
• Collaborated with cross functional stakeholders engaged with implementation projects, including customer success managers, insights analysts, training manager, product, engineering, technical support and implementation.
• Developed and lead customer facing project plans for implementation projects and track setup tasks, customer and internal dependencies along with deliverable timelines
• Managed customer meetings and communications to inform progress updates
• Successfully resolved and problem solved more than 100 client support tickets monthly
• Maintained comprehensive ownership and improvement of the customer onboarding experience by managing implementation plans, projects and tasks for new customers onboarding to MVP

• Handled multiple projects at a time and serve as the primary contact person for events as appropriate
• Demonstrated proficiency in delivering superior customer service and effectively navigating high-stress environments
• Proactively problem solved and provided optimal solutions

• Provided quality implementation support for over 100+ clients
• Facilitated communication between internal teams to address client requests and issues effectively
• Developed trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
• Ensured that work was executed according to customer specifications and meet deadlines consistently
• Managed the success of the relationship with clients in order to achieve the goals and objectives identified by the customer

College Station-Bryan Area

• Implemented rules and procedures for daily operations
• Managed over 25 employees and monitor performance
• Monitored guests satisfaction and implement strategies to improve overall guests experience
• Maintained a healthy atmosphere for guests and employees

Houston, Texas

• Coordinated event logistics with venues, catering, entertainment and various other vendors
• Maintained relationships with key stakeholders, including clients, attendees, and internal teams
• Managed event budgets and track expenses to ensure events are cost effective and within budget
• Initiated 20+ grassroots marketing efforts throughout the Houston region to improve fan engagement and brand awareness
• Monitored and evaluate event performance, including lead generation, attendee satisfaction, and return on investment

Bryan/College Station, Texas Area

• Assisted in event hospitality
• Aiding in planning banquets, technical meetings, and game day experience
• Managing game day operations serving as Assistant Event Managero Meet Manager for 2018 Indoor Track & Field seasono SEC Indoor Track & Field Championship 2018o NCAA Indoor Track & Field Championships 2017, 2018o SEC.
• Administrative office management

• Assisted in producing fundraising events
• Aiding in promoting media relations
• Managing game day operations
• Supervising media and guests at practices
• Enhancing the Aggie Football experience

Bryan/College Station, Texas Area

• Responsible for adding content to the website 12thMan.com,
• Editing and filming content for TV Shows,
• Complied Video-board presentations to the ESPN SEC Network productions.
• Produced live broadcasts and video features for sports teams,
• Entertain A&M fans with television shows throughout the year.

• Wrote compelling and informational news scripts for broadcast
• Updated website with the top up to date stories
• Worked camera shots and made sure the picture quality was clear by adjusting camera settings to what was needed
• Promoted new story ideas on a daily basis for local coverage
• Contacted and conducted interviews with sources and suggested applicable story additions

Bryan/College Station, Texas Area

• Wrote feature and news articles for print and web media publication
• Developed weekly email newsletters of immediate and local events for distribution to more than 5000 subscribers.
• Assembled and reformatted style for existing online local dining guide
• Edited press releases to Insite style guidelines
• Contacted and conducted interviews with sources and suggested applicable story additions
• Managed social media accounts, including Twitter via HootSuite, Facebook, and Pinterest

• Customer Service Activities
• Office Management
• Managing daily operations and appointments

Master'S Degree, Sport Mangement

Bachelor Of Arts (B.A.) And Bachelor Of Science (B.S.), Telecommunication Media Studies & Sports Management (Minor In Journalism)

Activities and Societies: Texas A&M Women's Club Soccer, Fish Camp Counselor, Sports Management Society, Society of Professional.

High School Diploma