Shaylin Carper Email & Phone Number

United States

Remote

Manage the top account, maintaining and increasing current annual revenue (top order entry company-wide)Develop initiative to move business from one product to another to increase both short and long-term profitabilityEstablish the damage report, which aided in decreasing damages caused by office personnelCreated an innovative database using OneNote, resulting in a quicker response time that doubles as a training toolSwiftly and successful resolved conflict resulting in customer satisfaction 100% of the timeWarmly greeted new and returning customs and developed relationships resulting in customer loyaltyCross trained in five positions

Remote

Generated direct and individualized communication to clients, transforming complex information regarding their policies into simple and understandable documentsCurated and implemented bi-monthly emails concerning company-wide deadlinesDeveloped effective communication across departments to create cohesive workflow guidelinesManaged a high volume workload within a deadline driven environment, while resolving an average of 260 inquiries weekly, meeting 100% of team deadlinesLed in training new hires for their role Presented at department-wide Town HallLOMA 281, 291, 302

Greeted customers and determine their needsAnswered customers’ queries and concernsAssisted customers with their purchases and accept paymentsMaintained store’s appearance and assist in display of merchandiseTrained new employees

Doylestown, Pa

Provided office support services so as to ensure efficiencyGreeted, assisted, and directed guests, workers, visitors, and the general publicReceived, directed, and passed on telephone messages for Sales and Service customersMaintained a sufficient record of office suppliesMaintained the common filing systemProvided administrative services to the office managersHandled all cash and card transactions

Generated constructive feedback to editorial team utilizing ExcelMaintained close correspondence with the staff and Editorial DirectorWorked with a cohesive team to give readers a user-friendly experience

Rome, Italy

Composed weekly articles featuring style advice for an internationally recognized fashion website with over 1,100 writers worldwide, with five of my articles featured on the website’s homepageResearched content, proofread and edited copy on WordPress, while maintaining the brand’s voicePhotographed fashionable students around Temple University’s Main and Rome campusesResearched and tracked runway and street style trendsPromoted events via campus life and social mediaTracked social media marketing trends to attract viewers to the website

Philadelphia, Pa

Weekly blogger of fashion trends and the fashion industryArticles featured in The Style Book, FAB produced magazineWork found at: http://templefab.wordpress.com/author/cleeeshay/

Ambler, Pa

Collaborated with editorial team to align and generate copy for new websiteProduced well-researched articles on finances, fashion, and school-related eventsStreamlined fact checking, proofreading, formatting, and editing by utilizing Google Docs and Google Sheets

Rome, Italy

Composed and curated content weekly for the editorial leader of the wine and food culture in ItalyConducted interviews with various international companies in the food and beverage industriesResearched and tracked food and beverage trends in Italy and America

English, English Language And Literature, General

Activities and Societies: The Temple News, Fashion and Business Club, HER Campus Club, Yoga

Education record

Activities and Societies: National Honor Society, Student of the Month, Distinguished Honor Roll, Honor Roll, French Club, Pirates Pearl.