Shay Phillips Email and Phone Number
Shay Phillips work email
- Valid
- Valid
- Valid
Shay Phillips personal email
Shay Phillips phone numbers
Dynamic Fortune 10 operations executive with a proven track record in operational excellence, revenue growth, and transformative strategies. Vast experience in business transformation, change management, business planning, and process improvement. Responsible for P&L and managing multi-billion-dollar projects. Expert in enhancing customer experiences and driving technological innovations. Experienced in C-suite collaboration and leading cross-functional teams to exceed corporate goals across various industries and segments including Business to Business and Business to Consumer.Executive Highlights:- Organizational Transformation: Orchestrated creation of transformative initiatives, exceeding $2B EBITDA in collaboration with C-suite leadership and cross-functional business units.- Revenue Growth: Enabled revenue increase of over 220% while limiting resource growth to 35%, boosting self-service adoption by 80% and greatly enhancing operational scalability.- Strategic Operations: Led $2B M&A product operations divestiture, fostering market growth to increase capacity by 77K units annually, while cutting operational costs by $15M.
Phillips Advisory Services Llc
View-
Chief Executive OfficerPhillips Advisory Services Llc Jun 2023 - PresentDallas, Texas, UsSpearhead strategic advisory, transformation, and efficiency efforts for organizations, teams, and individuals. Leverage deep operations and technology expertise to support start-ups and large corporations. Sought after thought leader and SME.• Operational Transformation: Provide advisory services and operational strategies to enhance organizational efficiency and effectiveness, ensuring alignment with business goals and driving sustainable growth. • Industry Speaking: Delivered keynote addresses and participated in panel discussions at leading industry conferences.• Leadership Coaching: Provided mentorship and strategic coaching to emerging business leaders.• Board Governance: Contributed to corporate strategy and oversight through active board memberships.
-
Founder & AdvisorBlack Marketing And Advertising Council (Bmac) Apr 2019 - PresentAs the Founder of the Black Marketing and Advertising Council (BMAC), I launched this Think Tank of black consumers partnering with Marketing and Advertising organizations to promote content and programming that appeal to the black community to ensure the positive portrayal -
Assistant Vp M&A Program Management Office – Consumer Services (Retired)At&T Apr 2021 - Mar 2023Dallas, Tx, UsDirected a $2B divestiture of video operations, transitioning them to a standalone entity as the head of the B2C Program Management Office (PMO). Oversaw operational reviews and resolved contractual disputes with C-suite executives, strengthening stakeholder relationships. Ensured alignment with strategic OSS/BSS IT roadmap initiatives, boosting operational efficiency and customer experience (CX).• Strategic Negotiations: Negotiated solutions that mitigated the impact of a critical network equipment upgrade, expected to boost revenue by $24M through 2026 by expanding broadband access.• Operational Streamlining: Streamlined dispatch of product bundle installations, increasing capacity for 77K additional broadband orders annually, fostering market share growth while cutting operational costs by $15M.• Dispute Resolution: Addressed and resolved significant broadband retention disputes, preserving 47K incremental subscribers annually and markedly improving customer satisfaction. -
Assistant Vp B2B Transformation Office – Corporate StrategyAt&T Feb 2020 - Mar 2021Dallas, Tx, UsLed the development of a 3-year, $2B transformation portfolio aimed at advancing digital transformation, and boosting revenue growth at AT&T Business. Applied external data insights and benchmarking to identify and capitalize on internal innovation opportunities. Collaborated closely with C-suite executives, leveraging the DMAIC methodology to drive long-term sustainability and enhance both customer service and operational efficiency for over 3 million customers and 9,000 sellers.• Initiative Development: Orchestrated the creation of over 20 transformative initiatives, generating returns exceeding $2B EBITDA by promoting cross-departmental collaboration among Sales, Marketing, and Operations.• Funding Acquisition: Directed business case development, securing $200M year-one funding using a strategic model that facilitated product owner endorsements from the Transformation Committee and AT&T CEO approval.
-
Assistant Vp Product Marketing Management & Sales Operations – Internet Of ThingsAt&T Nov 2017 - Feb 2020Dallas, Tx, UsDirected a multidisciplinary team managing P&L for a $700M IoT product portfolio with a $23M operating budget, delivering premier technology experiences for sellers and customers to drive revenue growth. Held accountability for the connectivity and service delivery across more than 50 million IoT connections, achieving a 15% year-over-year revenue growth.• Strategic Execution: Executed the foundational IoT portfolio's strategic direction, collaborating with FP&A and Legal teams to manage vendor relationships and optimize outsourcing processes.• Digital Leadership: Spearheaded the IoT digital marketing and distribution strategy, successfully adding over 60,000 new IoT connections annually through targeted platform enhancements.• Technology Launch: Launched the 5G Center of Excellence and emerging technologies, establishing a sales incubation team that generated $10M in total contract value in its first year.
-
Assistant Vp Technology And Service Management - Partner SolutionsAt&T Oct 2014 - Oct 2017Dallas, Tx, UsDirected B2B operations and led transformation efforts in post-sale customer support, overseeing Service Delivery, Financial Operations, and Service Assurance for B2B products across approximately 700 resellers. Managed a large global team accountable for enabling annual revenues of approximately $200M to significantly enhance customer success. Achieved marked improvements in service delivery KPIs and operational efficiencies through targeted strategic initiatives and technological innovations.• Operational Scalability: Enabled revenue increase of over 220% while maintaining resource growth at only 35% by boosting self-service adoption by 80%, greatly enhancing operational scalability.• Customer Engagement: Developed AT&T’s inaugural Service Management self-service customer platform using Salesforce, achieving over 60% adoption within 90 days and dramatically improving customer NPS by 260%.• Process Automation: Implemented advanced Robotic Process Automation (RPA) solutions to automate manual processes, reducing order processing time by 80%.
-
Assistant Vp, Chief Of Staff - ConsumerAt&T Dec 2012 - Oct 2014Dallas, Tx, UsLed Program Management Office (PMO) and Chief of Staff team of 30. Served as key executive advisor to and representative for the SEVP of Consumer Broadband and Video, a $23B organization with 20K employees. Managed a $1.2M engagement and national sponsorship budget. Directed strategic and complex initiatives to increase organizational efficiency. Ensured alignment of business plans, operating performance, and financial objectives. • Strategic Communications: Designed Board of Director presentations, operations plans, and internal and external executive communications. • Customer Experience Success: Established enterprise-wide customer experience strategy, “I can help you with that”, developing employee training and scripting to enhance service delivery success, leading to J.D. Power recognition.
-
Additional At&T ExperienceAt&T Dec 2003 - Dec 2012Dallas, Tx, Us• Director Video and Broadband Channel Marketing: Drove 800% increase in promo performance by enhancing sales training.• Director Mobility Retail Sales Operations: Created and led new flagship customer team, scaled to support 2M customers annually. • Director of Chairman's Office Communications and Operations: Co-developed AT&T’s first event engagement app, enhancing the experience for the CEO and top 200 executives while supporting the sustainability strategy.
Shay Phillips Skills
Shay Phillips Education Details
-
Depaul UniversityAnd Related Support Services
Frequently Asked Questions about Shay Phillips
What company does Shay Phillips work for?
Shay Phillips works for Phillips Advisory Services Llc
What is Shay Phillips's role at the current company?
Shay Phillips's current role is Operations and Transformation Exec | C-Suite Advisor | Digital Transformation | Customer Success | Start-up to Scale-up | Public Speaker | Chaos Coordinator | Advocate for Women in STEM | DEI Champion | Board Member.
What is Shay Phillips's email address?
Shay Phillips's email address is ph****@****ech.net
What is Shay Phillips's direct phone number?
Shay Phillips's direct phone number is +184734*****
What schools did Shay Phillips attend?
Shay Phillips attended Depaul University.
What are some of Shay Phillips's interests?
Shay Phillips has interest in Children, Economic Empowerment, Civil Rights And Social Action, Education, Poverty Alleviation, Disaster And Humanitarian Relief, Human Rights.
What skills is Shay Phillips known for?
Shay Phillips has skills like Leadership, Telecommunications, Management, Wireless, Program Management, Customer Experience, Cross Functional Team Leadership, Marketing, Team Leadership, Vendor Management, Customer Retention, Product Management.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial