Shaymaa Kodi Email & Phone Number

Baghdad Governorate, Iraq

Queuing System Project- Collaborating with stakeholders to gather requirements and align the system with business needs.- Preparing detailed user stories to define requirements and ensure clear communication with the development team.- Uploading tasks to Jira and tracking progress to ensure timely delivery.- Analyzing and designing user flows for efficient customer management.- Writing use cases and functional specifications to guide development.- Overseeing the integration and testing phases to ensure smooth system functionality.- Coordinating with development, QA, and UAT teams to ensure timely project delivery.- Preparing documentation such as BRDs and UAT sheets to track progress.

Baghdad, Baghdad Governorate, Iraq

-Monitored and analyzed transactions in real-time to detect and prevent fraudulent activities.-Conducted detailed analysis and risk assessments of flagged transactions to identify potential fraud patterns.-Collaborated closely with compliance and customer service teams to mitigate fraud risks and resolve issues. -Prepared comprehensive reports on fraud incidents and ensured accurate documentation for audits and investigations.-Communicated with customers regarding suspicious activities and provided guidance on fraud prevention strategies.

Baghdad, Iraq

Mobile Application Project- Analyzed features in existing "Qi services" mobile application and reviewed customer care reports.- Gathered requirements from customer service calls, translating them into use cases and functional specifications.- Collaborated with business stakeholders to align requirements with business goals.- Implemented process improvements to reduce human interaction with resources.- Designed user flow diagrams and wireframes to communicate ideas.- Wrote BRD for stakeholders and the development team.- Reviewed UI/UX designs with Mastercard consultants and supervised user experience testing.- Coordinated with Mastercard vendors to align on product vision.- Conducted testing, identified bugs, and ensured smooth deployment.Oil Products Distribution Project- Created key features for automating oil distribution processes.- Transferred manual workflows into an efficient multi-user system.- Designed processes, user flow diagrams, and application structures.- Translated manual data tables into a fully automated dashboard system.- Designed UI/UX and presented them to the client.- Wrote a BRD covering requirements, processes, and user flows.- Communicated requirements effectively with the development team.

Baghdad, Iraq

- Collaborated with clients and software developers to define project requirements and expectations.- Developed comprehensive project blueprints including UI/UX designs, development plans, hosting strategies, deadlines, testing schedules, and maintenance processes.- Assembled and led the project team, ensuring effective collaboration and progress at every stage.- Supervised each phase of the project lifecycle, from planning to delivery.- Oversaw testing, evaluation, and troubleshooting to ensure quality and compliance throughout all development stages.- Delivered software solutions to clients and performed regular checks to assess performance and post-launch success.- Created contracts, invoices, and presentations to facilitate smooth communication and ensure alignment with clients.