Shay Robinson Email & Phone Number

Chicago, Illinois, United States

Stamford, Connecticut, Us

New York, Ny, Us

- Developed business cases for multi-million dollar projects by collecting customer service agent feedback, customer feedback, and conducted market analysis to deliver functional and quality improvements. - Managed priorities for two engineering teams that comprised members from both the US and India. - Managed cross-functional team and stakeholder communication and oversaw product development from inception to implementation. - Created 90% of the product backlog items in Jira including supplying mockups, acceptance criteria, wireframes, and test cases which results in 200+ user stories

Chicago, Illinois, Us

- Accountable for the creation of the product road-map for ongoing component creation and enhancements- Own the backlog prioritization and provide the definition of done for features- Collaborate with internal brand and client brand leads to determine product requirements - Operate within two-week and three-week Agile sprints- Own the Scrum ceremonies for three project teams- Provide Agile coaching to new teammates and Junior Scrum Masters- Oversee projects and provide mentorship to Junior Scrum Masters and Business Analysts- Serve as the Subject Matter Expert for product and features

Schaumburg, Il, Us

- Accountable for the product road-map creation, leading the product development, and delivery of ongoing product creation and enhancements for two Scrum teams- Owned and drove the release planning, sprint planning, user story creation, backlog grooming, and retrospective meetings for two Scrum teams- Operated within two-week Agile sprints that produced three shippable products- Collaborated with other Product Leads, System Engineers, Developers, UX Designers, Quality Assurance Analysts, and Stakeholders to define features and technical user stories- Collaborated with Senior Management, Business & Release Management to understand the vision of the product, prioritize and develop software release planning- Demonstrated and trained CellTrak employees on new Product functionality

Santa Clara, California, Us

- Served as the lead Business Analyst for both the e-Commerce team and AS400 development team - Managed both the e-Commerce team and AS400 development team JIRA boards which aligned with two week Agile sprints - Created complex workflow models and process maps for a Remedyforce software implementation that would be implemented company-wide - Served as a brand ambassador for Saggezza by traveling weekly out of state to be onsite at our client facility to provide Business Analyst services - Developed a master test suite that contains 4000 unique test cases and helped the client automate back-end tests for the end-to-end e-Commerce shopping experience- Served as the led business analyst and test coordinator for user acceptance testing during the roll-out of a client e-Commerce enhancement- Logged, analyzed, and investigated technical fixes while utilizing JIRA on a daily basis - Served as the main communication channel for Business Stakeholders, the Product Owner, and C-level leadership- Handled website and back-end escalations amongst the business and technical teams

- Served as the lead business analyst and project manager for the roll-out of a company mobile application- Provided input and feedback during the RFP process for the selection of a mobile software development vendor- Advised on company marketing material that resulted in a $100,000 investment into the company- Collaborated with business partners to define business objectives, process and requirements for the company

Chicago, Illinois, Us

- Served as a Project Manager for a major IT department project- Served as the Project Coordinator for the company-wide annual PC Replacement effort for two years- Managed the inter-company site as the SharePoint administrator, led all SharePoint training sessions- Oversaw end-to-end development and testing of a customized user intake software for 350 employees - Led scoping and requirement elicitation of an intra-company website that was rolled out to 1500 employees- Directed a team of 10 during the design and construction of an upgraded client intake software- Authored training procedures and user guides that were utilized during a software roll-out for 350 employees - Assisted with weekly and monthly community division financial reports

Hartford, Ct, Us

Participant of The Hartford Financial Service Groups Inc. Operations and Technology Leadership Development Program. The Operations and Technology Leadership Development Program is a competitive fast-paced rotational program designed to empower and develop future leaders. Project Manager [Rotation 5, Aug ’14 – Dec ‘14]- Facilitated meetings with department managers to gather requirements for enhancing department SharePoint page- Shortened department page downstream clicks from 5 clicks to 2 clicks, reduced abandonment rate by 35%- Designed a SharePoint page for over 150 staff members, increased department login rate by 20%IT Security and Compliance Rotation 4, Feb ’14 – Jul ‘14]- Developed a process to reduce on-boarding time from four weeks to one week- Oversaw the governance of the PII program by auditing over 30 system databasesBusiness Analyst and Architect [Rotation 3, Aug ’13 – Jan ‘14]- Prioritized the scheduling of work requests based on the overall business needs- Managed 1,500 customer comments daily - Created a weekly report to inform key stakeholders of common complaintsProject Manager [Rotation 2, Feb 13’ – Jul ‘13]- Built a checkbook macro that helped to prevent department over spending- Developed stability and incident scorecards from data aggregated from time keeping softwareBusiness Analyst and Quality Assurance [Rotation 1, Jul ’12 – Jan ‘13]- Acted as a liaison between business partners and developers- Assisted with scoping, requirements and design sessions under the lead Business Analyst- Documented technical requirements - Created test scripts for end-users- Achieved a zero defect in production testing

During my time as a student at Rensselaer Polytechnic Institute, I served as a Resident Director. I supervised a 4 person staff in which I was accountable for over 130+ first year residents. I served as the liaison for my staff when meeting with senior level leaders as well as the mediator between residents and my staff when a conflict arose. I was also accountable for coordinating 8 inner resident hall events for the 130+ residents.

During my time as a student at Rensselaer Polytechnic Institute, I served as a Resident Assistant that supervised 40 first year residents. I served as a mediator between my residents for roommate conflicts. I was accountable for coordinating 10 inner resident hall events for my 40 residents that touched upon 5 themes (social, community, educational, the fine arts, and health).