Shayna Dickson Email and Phone Number
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Shayna Dickson is a P and C Product Management Director | Personal Lines Auto Telematics at USAA. She possess expertise in program management, project management, p&c insurance, customer service, marketing communications and 18 more skills. Colleagues describe her as "Shayna and I worked together as founding members of USAA's M&A Integration Office wherein our team led acquisition activities and the subsequent integration of usage-based insurtech company, Noblr. Shayna possesses many natural leadership abilities that are further supported by her business acumen, mission focus, genuine care for people, and winning attitude. She elevates the game of those around her by leading from the front, being purposefully inclusive, and thoughtfully… Show more" and "For nearly three years, I had the pleasure of working alongside Shayna to plan, launch, and execute multiple city-wide Safest Driver Contests in top markets across the United States. Shayna's attention to detail, leadership across multiple organizations, and accountability were unmatched. Shayna's ability to handle an endless variety of roles and complete tasks on time or ahead of schedule were pivotal to the success of programs that made tens of thousands of drivers across the… Show more"
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P And C Product Management Director | Personal Lines Auto TelematicsUsaaSan Antonio, Tx, Us -
P&C Product Management Director | Personal Lines Auto TelematicsUsaa Apr 2024 - PresentSan Antonio, Texas Metropolitan AreaContinuing to drive USAA forward in the telematics space!
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Director, Product Development | New Business Ventures & InnovationUsaa Mar 2021 - Apr 2024San Antonio, Texas Metropolitan Area•From the ground up, hired, built, and developed a specially constructed team of product owners, data analysts, project managers, and back-office support to fully integrate Noblr, USAA’s newest auto line of business, within USAA’s core systems, processes, and legal requirements.•Recruited, nurtured, and advanced talent to assemble and lead three distinct teams across product development, contact center, and digital in the product integration and growth strategy of Noblr’s usage-based insurance product.•Spearheaded the ‘Growing Pay As You Drive’ product integration program, inspiring innovation and engaging over fifty stakeholders to launch twenty plus product placement test and learns within a six month period.•Built and activated USAA’s first ever post-bind eligibility verification team within a mere 6 weeks of deal closure. •Supplemented Noblr product management team with third party support to enhance data and analytics capabilities, providing critical insights into product production and performance leveraged for Executive Council presentations, communications, decision-making, product line forecasting, and continuous stakeholder buy-in.
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Strategic Innovation Director | P&C Innovation & DevelopmentUsaa Apr 2018 - Mar 2021San Antonio, Texas•Established multiple cross-functional teams spanning product, pricing, marketing, underwriting, and eligibility instrumental in facilitating USAA’s historic acquisition of Noblr, now a USAA company.•Pioneered “Member Day 1” requirements, including rebranding of a new auto line of business, creating, and executing the go-to-market strategy.•Led ‘build’ component of the ‘build, buy, ally’ strategy, evaluating usage-based insurance. Issued Request for Proposals to five telematics service providers.•Orchestrated a successful multi-player sponsorship effort and delivery of San Antonio & Los Angeles Safest Driver Contests. These contests delivered an average 40% reduction in speeding and a 21% reduction in phone distraction across both cities.•Headed the college internship summer program, setting priorities, clarifying roles, fostering learning opportunities from peers, and providing coaching and mentorship.
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Lead Program Manager | Insurance Performance ManagementUsaa Nov 2015 - Apr 2018San Antonio, Texas•Fulfilled the role of proxy Director by overseeing the team, providing one-to-one coaching, and facilitating the onboarding process for new team members. •Demonstrated leadership by assembling a highly successful team, in close partnership with insurtech start-up Automatic Labs. This collaboration spanned the entire spectrum of product development lifecycle, involving two pilot phases leading to the nationwide launch of USAA's teen telematics safe driving initiative benefiting over 40,000 USAA teen drivers and integrated with USAA’s auto policy administration system. The program introduced pioneering features for USAA's teen drivers, including 24/7 crash alert and emergency response, feedback tones, vehicle locator, driver coach/check-in, and engine decoder with one member even attributing the program to saving her life.
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Senior Staff Underwriter/Staff Underwriter | P&C Underwriting, Auto SolutionsUsaa Aug 2011 - Nov 2015San Antonio, Texas Metropolitan Area•Successfully tested and scaled USAA's "It Can Wait" campaign and simulator tour in collaboration with military affairs, marketing, & AT&T aimed at educating members and prospects about the perils of distracted driving. Expanded to over 30 cross functional team members across P&C, embarking on a 55 event on base tour within 18 months. This effort generated millions of brand impressions and secured over 250,000 pledges to refrain from texting and driving.•Led the digital simulator and experiential marketing strategy, which included development and design of landing page, event experience, a fully branded travel trailer, educational brochures, swag, and the compelling real life member story of "It Can Wait: A Mother's Cry." •Served as the USAA Spokesperson, appearing on radio and morning shows to enhance awareness of distracted driving. Improved overall awareness of distracted driving by an impressive 59% according to post-event surveys.
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Product Analyst | P&C Product AdministrationUsaa Nov 2008 - Aug 2011San Antonio, Texas Metropolitan Area•Formed and led a multidisciplinary team comprising product, actuary, and engineering experts to facilitate the launch of USAA’s newest underwriting company for policyholders in Pennsylvania supporting the veteran expansion. •Led a comprehensive, cross-functional team in a CEO initiative to scope, create, and implement a compliant auto policy billing system for Puerto Rico auto policyholders. •Championed a targeted mailing campaign to reach 126,000 homeowner policyholders in Georgia to comply with a new DOI desk rule. Collaborated with the Claims department to establish a dedicated claims hotline for members and provided change management and training to claims adjusters handling member concerns. Monitored and reported the outcomes to EMG.
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P&C Underwriter/Associate Underwriter | Auto & Property Personal LinesUsaa Jun 2006 - Nov 2008San Antonio, Texas Metropolitan Area•Responsible for risk acceptability and underwriting of existing USAA policies in force across all lines of P&C business. •Managed underwriting operations, VDN scheduling, and distributed daily work to underwriters. Reported capacity and performance concerns to EMG. •Identified issues with misdirected calls and built a business case to remove underwriting operations from enterprise call routing system increasing underwriter capacity by 51%.•Advised and mentored associate underwriters, MSRs, and claims adjusters through the Underwriting advisor program.
Shayna Dickson Skills
Shayna Dickson Education Details
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Marketing -
Organizational Development
Frequently Asked Questions about Shayna Dickson
What company does Shayna Dickson work for?
Shayna Dickson works for Usaa
What is Shayna Dickson's role at the current company?
Shayna Dickson's current role is P and C Product Management Director | Personal Lines Auto Telematics.
What is Shayna Dickson's email address?
Shayna Dickson's email address is sh****@****saa.com
What schools did Shayna Dickson attend?
Shayna Dickson attended Texas State University-San Marcos, University Of The Incarnate Word.
What skills is Shayna Dickson known for?
Shayna Dickson has skills like Program Management, Project Management, P&c Insurance, Customer Service, Marketing Communications, Promotions, Marketing Event Planning, Financial Risk, Leadership, Process Improvement, Property And Casualty Insurance, Business Analysis.
Who are Shayna Dickson's colleagues?
Shayna Dickson's colleagues are Art Felix, Andrea Hogan, Aaliyah Jones-Frazier, Melissa Wallace, Rene Solis-Dlr, Mba, Katherine Gee, Cathy O'sullivan.
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Shayna Dickson
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