Serving as a liaison between the Automotive Technician and Customer. With prior background as a technician, I’m able to turn technical or complex language into layman’s terms to clients. My role consists of greeting customers, listening to their concerns, asking questions, gathering pertinent information from customers/vehicles, preparing repair orders, estimating cost and advising customers on procedures and wait/time expectancy. Also Included: Updating the customer in a timely manner with findings or a general status update, receiving payment, generating and submitting warranty claims, etc. Daily use of communication via telephone, e-mail, and messaging service. Use of all Microsoft Applications, such as Outlook, Excel, and Word.

As one of the technicians, I coordinate with the head technician and service writer on projects needing to be completed and started. I inspect and diagnose vehicles ranging from small cars to heavy-duty trucks. I've diagnosed issues using the latest scanning equipment as well as conducting basic and advanced automotive diagnostics, repair and maintenance including, lift and alignments, interior work, electrical repair, brake work, heating, and AC repair, drivability and emissions, computer assessment, etc.

I was responsible for Greeting vendors, customers, job applicants, and other visitors and arrange for transportation services when needed. I directed visitors by maintaining employee and department directories. Experience using office phones to route incoming calls and place outgoing calls. I Maintained security by following procedures, monitoring logbook and issuing visitor badges.

Greet vendors, customers, job applicants, and other visitors and arrange for transportation services when needed. Direct visitors by maintaining employee and department directories. Experience using office phones to route incoming calls and place outgoing calls. Maintain security by following procedures, monitoring logbook and issuing visitor badges.

I was responsible for assisting technicians in determining the correct part numbers, locating parts, receiving parts into inventory, distributing parts to customers (both internal and external), proper documentation of all transactions, returning incorrect/defective parts to vendors, inventory control and maintenance, OSHA/EPA compliance, and customer service.