Created solutions for federal clients by leading a five-member product team for the development and iterative improvement of an internal tool and knowledge management platform (“ProgramNet”) including two major backend infrastructure launches impacting over 14K users. Conducted user research of superusers to understand challenges which informed a series of three site improvements released through various new features.Drove the translation of user and business needs into product features through a user-centered prioritization approach.Collaborated with a broad group of internal stakeholders including Developers, UI Designers, and Leadership to maintain and improve the ProgramNet tool.Directed Agile product management by applying strong knowledge of Agile frameworks and principles to coach and mentor a team of five peers as needed. Facilitated best practices and expanded product thinking to improve processes, foster innovation, and promote collaboration in a cross-functional environment.Owned the product roadmap, managed the product backlog, and defined and prioritized requirements by collaborating with cross-functional teams to prioritize trade-offs and communicate progress toward goals effectively.Oversaw the development of the product’s internal outreach action plan which increased site usage by up to 50% and improved engagement. Leveraged data analytics and user, market, and competitive research to identify and experiment with various outreach and engagement approaches.Exhibited exceptional communication skills across business, technical, and creative stakeholders. Effectively sold the product vision to a wide variety of audiences; communicated plans without overcommitting the team, and raised risks without derailing progress.

Poached to serve on the global COVID-19 Task Force (in addition to Program Analyst position) responsible for supporting the launch of over a dozen international programs at the height of the COVID-19 pandemic.Managed internal workflow of the Agency’s COVID-19 Task Force including working closely with the Executive Team to align timelines and deliverables.Acted as a leader within the organization by developing cross-functional relationships and feedback loops with various stakeholders, such as Agency leadership, procurement teams, and strategy teams. Identified risks, issues, and barriers that impacted productivity and found opportunities for better collaboration.Gathered and analyzed feedback by proactively seeking and processing qualitative and quantitative data from customers to uncover needs, problems, and insights that inform continuous development and outcomes.Developed, maintained, and enforced comprehensive timelines in line with White House and National Security deadlines.Designed and implemented COVID-19 Task Force project management assets and documentation with respect to federal record-keeping protocol requirements.Prioritized workflow for Executive members including negotiating timelines and due dates. Scheduled and tracked the sequence of recurring meetings for the Office of the Executive Director.Refined processes and developed better organizational practices and communication between the Office of the Executive Director and subordinate teams across the Agency.

Function as the Office of the Administrator’s (A/AID) coordination and communications mechanism and the authoritative channel for official communications within USAID and between USAID and the interagency community, including information and recommendations from USAID to the White House, the National Security Council, the Department of State, and other government departments and agencies.Staff, advise, facilitate, and expedite the Agency’s decision-making processes.  Ensure that the Office of the Administrator receives information and recommendations to make informed and timely decisions on Agency policy, programs, organization and management; and is able to defend those decisions in Executive Branch, Congressional, and public forums.Provide management services to approximately 100 individuals comprising the Office of the Administrator and the units housed within it, including the Agency Counselors Office; Office of the White House Liaison; Office of Budget, Resources, and Management; and the Center for Faith and Opportunity Initiatives.

Special Assistant to the Assistant Administrator for the Office of Afghanistan and Pakistan Affairs providing direct support to the Assistant to the Administrator (AtA). The Special Assistant manages the overall workflow and coordination of the AtA and designated senior staff and is expected to exercise a wide latitude of discretion regarding workflow, priorities, and methods in addition to an in-depth knowledge of the Executive's style, methods of operation, relationships, and authorities. Administers use of considerable judgement and independent action and may including the delegation of work to others which requires high level of discretion.

Monitor the fiscal and programmatic development of federal grants and cooperative agreements within the Middle East Partnership Initiative administered by the Office of Assistance Coordination within the Bureau of Near Eastern Affairs Office of Assistance Coordination.Confer and coordinate within federal programmatic and grants offices regarding the administrative and fiscal stewardship of each award to make key decisions regarding program review, monitoring, evaluation, materials, budget items, payment requests, and changes in project activities.

Provide support and work collaboratively with the IPSI Program Directors to organize and prepare for the 2014 Bologna Symposium on Conflict Prevention, Resolution, and Reconciliation to bring together the globe’s brightest minds from top academic institutions, NGOs, international organizations, grassroots peace movements, and the armed services. Arrange and partake in intensive training by the field’s premier political leaders, academic experts, practitioners, and advocates in the practical skills necessary to foster peace and security in their communities and the world.Miscellaneous tasks include managing the application system, compiling student materials and documents, arranging logistics, managing the budget, and providing support to participants, among other duties.

Member of two-person evaluation team tasked to review USAID-funded Higa Ubeho (“Be determined and live”) program's impact in providing assistance to Rwandan families since 2009. Assessed the program’s effectiveness in building resilience at household level to reveal shifts in resilience trends looking specifically at a small number of beneficiary families that experienced negative shifts in spite of assistance provided through the program, and to probe deeper into factors that affected them.

Generate and corrugate data collections and prioritize research tasks such as archival searching and coding for Professorial Lecturer Ali Erol at AU's School of International Service. Worked on current thematic issues pertaining to intercultural management and communication in peace-building. Content of work focuses on developing the notion of divergent social discourse in Turkey as well as researching refugee crisis in Syria and its impact on Turkey.

Member of three-person evaluation team tasked to conduct 10 interviews, 3 surveys, one brainstorming sessions and two focus groups that engaged different stakeholders in the FDB community. The data collected from the difference evaluation tools were used for the production of a report evaluating the effectivity of the FDB Primary School.

Work in tandem with full time staff on pertinent cases originating or pertaining to refugees, detainees, and the displaced seeking to connect to/with families in the Mid. East and North AfricaResponsible to maintain efficient database casework analysis, communication, research, and data entryVerbal & written communication required across departments and between international partners (ICRC); significant immersion to social work & social justice sectors/actors in the field Attended various trainings, high level briefings, & conferences relevant to conflict resolution & peacebuilding

Support the American Red Cross Club Exploring Humanitarian Law program for High School and College students by assisting with communication, orientation, and training efforts. Activities include formulating lesson plans to engage and inform Red Cross High School club members on International Humanitarian Law, developing program materials, and promoting program recruitment and activities via all social networking vehicles. In working with the entire Volunteer & Youth Program Department, to ensure the sustainability of the program, we also create project proposals for future EHL courses and program materials.

Required to support in all tasks typical for a research institution/ collegiate environment Conducted research regarding Middle East and North African socio-political affairs and civic engagement priorities.Assisted in the implementation of the NATO Regional Cooperation Course (NRCC) and the implementation of NRCC 5 including, scheduling, planning, and other administrative tasks(attending of events, research support, personal research projects, and administrative tasks). Provided administrative support to the Office Assistants during the organization of the NRCC Course, seminars, workshops, and conferences, as well as attending and participating in relevant course lectures. Responsible to take minutes during meetings and conferences, as requested, update the division's contacts' database pertaining to course members, support the office staff in dispatching publications and lecture material, and distributing internal correspondence to the members of the Division. Maintained and developed good working knowledge of the Microsoft Office Suite package as required.Wrote and compiled a guide to civil society actors for use in compilation with NATO’s Regional Cooperation Course.

John D. Gerhart Center for Philanthropy and Civic Engagement, Community Based Learning Program at The American University in Cairo. Philanthropy and Civic Engagement, Community Based LearningAnalyzed and researched data pertaining to civic experiences at Arab universities. Edited a collection of organization profiles and documents in order to research institutions of similar size and civic mission in order to benchmark the Community Based Learning program structure, budget and staffing.

Performed administrative office work in the department office, responsible for updating department webpage, managed office work schedule, promoted and advised students and faculty pertaining to departmental goings-on and registration activities. Student Editorial Assistant and web manager for the International Political Anthropology Journal from August 2009-May2010 Lead organizer and participant in AUR’s biannual International Relations Conflict and Nation-Building field trips to Kosovo, Northern Ireland, and the Basque CountryParticipated and presented in The American University of Rome’s annual Seminar on Racism Research Conference, 2008.Communicated within department between faculty, students, and administration in order to plan and organize events including biannual departmental study filed trips on conflict resolution and nation building. Special projects included independent research projects for professors for specific seminars, publications, and field trips.