Shayna Muirhead work email
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I'm an ambitious business professional with over 30 years of management experience and demonstrated success in sales, operations, project leadership, and customer service. I'm also very accomplished in start-ups, turnarounds, business development, and strategic business planning.I offer an excellent track record of providing strong revenue results while building, training, and leading highly synergistic teams. My marketing, client relations, and staff management skills are first-rate and I possess outstanding capabilities in corporate communications, competitive positioning, budgeting, forecasting, and pricing. I'm well-versed in human resources functional areas such as hiring, training, compensation, and incentives and am highly regarded for advanced skills in Salesforce.com I excel at growing business through strategic use of data, CRM tools, and sales and marketing programs.Briefly, a few of my accomplishments include:* Supervised all internal operation processes and procedures leading a mid-sized sales organization, driving increased revenue and growth for the sales department by analyzing trends and patterns to aid in strategic planning. * Reorganized US Distributor network; developed and drove recruiting, created a seamless on-boarding process and increased training certification to support field requirements and advance profitable sales.* Orchestrated tangible successes integrating TranS1 and Baxano; forged social connections between two organizations, quickly created structure and valuable tools to manage and monitor 10 teams through the acquisition to Day 1 – in just 6 weeks.* Launched new CRM system to support newly implemented sales processes, proactively facilitated campaign management and demonstrably enhanced corporate visibility to market place and sales activities.* Generated substantial cost savings for Baxano by securing partnership with Millstone Medical Outsourcing who became lead vendor for surgical device distribution.
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Director Of Customer SuccessConnectview, Llc Jan 2017 - Oct 2019Raleigh-Durham, North Carolina Area -
Business Development ExecutiveConnectview, Llc May 2015 - Jan 2017Raleigh-Durham, North Carolina Area -
Independent Contractor/ConsultantRockhouse Consulting Jan 2015 - Jan 2017Clayton, North CarolinaProvide companies of various industries with expertise in the areas of strategic planning, training and development, operations, information technology, sales and customer service. Contracting / Consulting services focus on completing and managing client work in accordance with established budgets, work plans, quality standards, and timeframes. Identifying and resolving issues critical to the clients' strategic and operational success. Structuring and solving problems from beginning to end. Developing conclusions and recommendations and providing implementation assistance.
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Director, Sales Operations And DistributionBaxano Surgical (Formally Known As Trans1) Dec 2013 - Oct 2014Raleigh-Durham, North Carolina AreaSpearheaded full-scope sales operations including program development and evaluation, trend analysis, business planning, sales training, sales compensation, incentives, and team leadership.Proactively established metrics to facilitate influential data analysis and reporting for sales organization.Analyzed customer sales activities and buying trends, and proactively optimized product mix to fuel sales.As primary corporate liaison with distribution channel, fostered unified relationships between distributors and sales organizations to elevate customer service and satisfaction. Closely monitored and evaluated distributor productivity, commission structures and territory assignments to maximize profitability and geographic reach.Worked with Sales and Marketing management to create high-impact promotional programs according to sales and product launch goals. -
Director, Integration Management OfficeBaxano Surgical (Formally Known As Trans1) Mar 2013 - Dec 2013Raleigh-Durham, North Carolina AreaSteered design, development and implementation of tools, processes, and deliverables to maintain optimum performance of key departments throughout integration of TranS1 Incorporated and Baxano Surgical.Planned and executed successful offsite integration kick-off meeting with 10 functional teams.Applied sharp organizational skills toward coordinating actions across multiple work streams to achieve seamless integration. -
Director, Sales And Distributor OperationsBaxano Surgical (Formally Known As Trans1) Feb 2011 - Mar 2013Wilmington, North Carolina AreaDirected the complete spectrum of sales operations including sales reporting, forecasting, market intelligence, and regular feedback to executive leadership.Decisively instituted new product pricing strategy and facility contracting policy to control costs and secure new distributors.Effectively facilitated cohesive efforts among Marketing, Finance, Professional Education, Pricing/Strategic Accounts, R&D, and Regulatory to drive operational consistency and continuity. Partnered with facility managers, supply management and clients to ensure service providers diligently complied with contract scope and specifications.Provided organizational framework for distributors to maintain compliance with company procedures. -
Director Of Commercial Operations / Customer CareBaxano Surgical (Formally Known As Trans1) May 2006 - Feb 2011Wilmington, North Carolina AreaManaged all facets of Customer Service department to support of US sales force, international distributors/subsidiaries, and key customers encompassing surgeons, patients, and hospitals.Cultivated, nurtured and maintained strong relationships with distributors and customers to increase sales volume. Recruited, trained, developed, evaluated and motivated high-performing department personnel. Created procedures and policies to reliably achieve on-time delivery, precise sales order processing, and accurate invoicing.Resourcefully developed automated field inventory replenishment procedures, loaner kit program, online training lab management system, and logistics for local and national training sessions.Introduced training programs which heightened employee performance and engagement. -
Sales ManagerCoverbind Aug 2005 - May 2006Wilmington, North Carolina AreaManaged, supported, coached and mentored inside sales specialists while continuously orchestrating new sales promotions and strategies to expand customer base and top-line sales. Investigated and resolved escalated customer service inquiries to achieve or exceed satisfaction and retention levels.Collaboratively launched Staples® / Coverbind Presentation Binding Program across 40 facilities. -
Campaign Director - North CarolinaThe Leukemia & Lymphoma Society Jan 2002 - Jun 2005Wilmington, North Carolina AreaDeveloped comprehensive annual strategic plan for fundraising programs including best practices, volunteer leadership development, fiscal management, staffing, events and promotions.Developed and led volunteer succession planning, conducted performance reviews, and provided mentoring.Performed campaign financial analysis, budgeting and forecasting to monitor attainment of goals. Led strategic planning to expand assigned programs in Eastern North Carolina region.Proactively solicited corporate sponsorship and delivered region-wide support. -
Regional Sales And Marketing ManagerBlockade Runner Beach Resort Jun 1999 - Jan 2002Wilmington, North Carolina AreaNegotiated and sold hotel guestrooms, catering services, and banquet facilities through direct client contact to maximize total rooms revenues and profits.Established a client base of organizations, associations, social, and corporate businesses through direct outside and inside sales to meet or exceed assigned sales goals for hotel. Developed, nurtured and maintained strong relationships with key clients to produce group business. -
Club ManagerExercise Today Inc Aug 1996 - Jun 1999Wilmington, North Carolina AreaDrove revenue and growth for the Membership, Personal Training and Group Exercise programs with a constant emphasis on delivering world-class member experience.Organized and maintained all functional areas including sales, operations, group fitness, programs and personal training to integrate club activities.Managed fiscal activities including budgeting, planning, forecasting, and revenue tracking.Provided exceptional customer service by promptly responding to members' suggestions and concerns -
Fitness DirectorTotal Woman Gym + Spa Sep 1995 - Aug 1996Glendale, CaliforniaEnsured the operational excellence of the Personal Training Department exceeded the club’s sessions, revenue and sales goals.Hired, directed, developed, evaluated and coached member-focused and high-performing personnel.Provided the highest level of customer service to create an excellent member experience and supported the sales team in driving point of sale (POS) personal training purchases. Lead, motivated and educated fitness instructors on safe and effective exercise techniques that allowed them to develop individualized fitness plans for their clients/members.
Shayna Muirhead Skills
Shayna Muirhead Education Details
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Psychology And Sociology
Frequently Asked Questions about Shayna Muirhead
What is Shayna Muirhead's role at the current company?
Shayna Muirhead's current role is President at NextWaveTEK.
What is Shayna Muirhead's email address?
Shayna Muirhead's email address is sh****@****uth.net
What is Shayna Muirhead's direct phone number?
Shayna Muirhead's direct phone number is (855) 400*****
What schools did Shayna Muirhead attend?
Shayna Muirhead attended Meredith College.
What are some of Shayna Muirhead's interests?
Shayna Muirhead has interest in Social Services, Children, Education, Disaster And Humanitarian Relief, Animal Welfare, Health.
What skills is Shayna Muirhead known for?
Shayna Muirhead has skills like Sales Operations, Strategic Planning, Sales Management, Product Launch, Cross Functional Team Leadership, Sales, Salesforce.com, Customer Service, Project Management, Market Development, Budgets, Management.
Not the Shayna Muirhead you were looking for?
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Shayna Anderson Muirhead
Clayton, Nc
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